IT Support Engineer

Working Schedule: Monday – Friday, Pacific Standard Time
Work Arrangement: Fully Remote (Work From Home)
Employer: A trusted IT Support & Consulting company located in Las Vegas, Nevada

Position Overview

We are seeking a Remote Support Engineer to serve as a reliable, hands-on Level 2 technical resource within our lean IT services operation. This role focuses on resolving escalated and complex support tickets, executing Microsoft 365 projects, and maintaining high-quality documentation, all under structured Service Delivery Manager coordination. You will work remotely to facilitate outcomes on higher-level tickets that exceed our frontline Service Technician capabilities.

Key Responsibilities

1. Advanced Support & Ticket Resolution

• Resolve escalated L2 technical issues across Windows, Microsoft 365, and client environments

• Perform root cause analysis and implement permanent solutions

• Use remote tools (RMM/remote access) to troubleshoot issues

• Maintain accurate ticket documentation and environment records

• Follow security best practices during troubleshooting

2. Microsoft 365 & Endpoint Management

• Administer Microsoft 365 tenants (Exchange Online, SharePoint, Teams, OneDrive, Entra ID)

• Manage users, licenses, MFA, conditional access, and security policies

• Deploy and manage endpoints using Intune / Endpoint Manager

• Support mailbox, SharePoint, and tenant migrations

• Use PowerShell for automation, reporting, and bulk tasks

3. Professional Development

• Improve skills in M365, security, and endpoint management

• Pursue relevant Microsoft certifications

• Help improve documentation and technical workflows

Required Qualifications

Experience

• 4+ years IT support / systems administration experience (L2 level)

• Strong hands-on Microsoft 365 administration (Exchange, SharePoint, Teams, Entra ID, Intune)

• Experience managing Windows endpoints and security configurations

• MSP or multi-client environment experience preferred

• Proven ability to work independently in a remote setup

Technical Skills

• Microsoft 365 tenant administration

• Entra ID (Azure AD), MFA, conditional access, SSO

• Intune / Endpoint Manager device deployment and policies

• Microsoft Defender, DLP, and security baselines

• PowerShell scripting

• PSA/RMM tools (HaloPSA, NinjaRMM preferred)

• IT documentation systems (HUDU preferred)

Professional Skills

• Strong troubleshooting and problem-solving ability

• Reliable communication and time management

• Ability to manage multiple tickets/projects

• Clear documentation and teamwork mindset

Preferred Qualifications

• Microsoft Certifications (MS-102, SC-300, MD-102)

• Backup/DR tools experience (Acronis or similar)

• Familiarity with NIST/CIS/CMMC security frameworks

• Experience with automation tools (Power Automate, Graph API)

• Experience in on-call support roles

Benefits:

a. 13th Month pay

b. Health Stipend

c. Government Contribution Allowance

d. Personal Time Off (PTO)