IT Support Specialist

Cato Networks is seeking an experienced IT Support Specialist to join our IT support team. In this role, you will be responsible for providing first-line support to Cato’s employees by managing user accounts and access, troubleshooting hardware and software issues, and handling our employees' onboarding and offboarding.

Responsibilities:

• Provide first-line technical support to Cato’s employees, addressing their IT needs in a timely and efficient manner.


• Troubleshoot hardware and software issues on Windows and Mac devices.


• Manage and resolve IT tickets related to cloud applications, systems, and infrastructure, including Microsoft 365, Slack, and Zoom.


• Handle the IT requirements for employee onboarding and offboarding.

Requirements:

• Minimum of 3 years of experience in IT support or related field.


• Experience with Azure AD and Microsoft 365 cloud environments.


• Experience of troubleshooting issues with Windows and Mac laptops, and mobile devices.


• Knowledge of network infrastructure including Firewalls, Wi-Fi, VPNs.


• Experience with working with AWS and Azure IAM. - Advantage.


• Knowledge of working with Jira and Confluence – Advantage.

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