IT Support Specialist

Company : Tasq Staffing Solutions

Job Type : Full Time

Santo Domingo Nueva Ecija Philippines

Job Description - IT Support Specialist

Role: Tier 3 Support Specialist (Nueva Ecija | Hybrid)

Setup: 3 days onsite / 2 days remote (flexible); night shift / 24x7 rotation.

Timeline: Hiring for a late February or early March start.

Candidate Profile: * Degree in IT or equivalent senior-level experience.

5+ years in Linux administration and high-level IT support.
Must possess a personal remote work setup (PC and backup internet).
Background in Managed Service Providers (MSP) is a plus.

Technical Expertise:

Systems: Advanced Linux/Windows Server setup, hardening (SELinux), and security best practices.
Virtualization/Cloud: VMware, Hyper-V, KVM, and Azure.
Automation: Scripting and Ansible.
Apps: Microsoft 365, SQL, SharePoint, and Local Exchange.

Primary Duties:

Escalation Leadership: Resolve the most complex server and network issues escalated from lower tiers.
Infrastructure Management: Design, configure, and maintain systems and networking hardware.
Proactive Maintenance: Perform system audits, patch management, and hardware/software upgrade recommendations.
Compliance & Documentation: Strictly follow SOPs, manage on-call rotations, and build internal knowledge bases.
Collaboration: Support project migrations and cross-team upgrades.

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IT Support Specialist

Job Description - IT Support Specialist

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