IT Support Specialist

Job Expectations:

• Position Type: Experienced - Associate
• Employment Type: Full-Time; 1 Permanent / 1 Project-based
• Work Setup & Location: Fully Onsite - Alabang, Muntinlupa
• Work Schedule: Weekdays; Night Shift
• Industry: IT Consulting & Services

About the Job:

We are looking for an IT Support Associate to join our client's team and provide technical support for hardware, software, and network-related concerns. In this role, you will assist end-users with troubleshooting technical issues, maintaining IT systems, and ensuring smooth day-to-day operations. You will work closely with senior IT staff to support system performance, resolve incidents efficiently, and deliver reliable technical assistance in a fast-paced environment.

Key Responsibilities:

• Provide technical support for computer hardware, software, peripherals, and network-related issues.
• Install, configure, and maintain desktops, laptops, software applications, and network devices.
• Troubleshoot and resolve basic technical issues for end-users promptly.
• Assist in maintaining the performance, stability, and security of IT systems and networks.
• Run diagnostic tests and resolve hardware and software malfunctions.
• Support LAN/WAN connectivity and other network-related concerns.
• Follow up with users to ensure issues are resolved effectively.
• Document technical issues, resolutions, and support activities as needed.
• Collaborate with team members and senior IT staff on ongoing IT tasks and projects.
• Perform other IT support duties as assigned.

Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or a related field.
• At least 1 year of experience in IT support or a related field.
• Familiarity with Microsoft Windows OS and Office 365.
• Basic knowledge of networking concepts, such as LAN/WAN and peripheral devices.
• Basic understanding of computer hardware, software, and operating systems.
• Willingness to learn new technologies and develop technical skills.
• Flexible and willing to provide occasional support outside regular working hours.
• Excellent interpersonal, collaboration and communication (written & verbal) skills.
• Can start immediately, if possible.

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