IT Tech Support Associate

JOB SUMMARY

The IT End User Support Associate provides technical assistance to all users at the site, resolving hardware, software, and connectivity issues promptly.

· respond to user requests and troubleshoot technical issues.

· Install, configure, and maintain hardware and software.

· Document incidents and resolutions in the ITSM system.

· Assist in asset tagging and inventory updates.

· Escalate unresolved issues to the Tech Support Lead.

· Speaking to customers to quickly get to the root of their problem.

· Providing timely and accurate customer feedback.

· Talking to customers through a series of actions to resolve a problem.

· Following up with clients to ensure the problem is resolved.

· Supporting the roll-out of new applications.

· Providing support in the form of procedural documentation.

· Testing and evaluating new technologies.

· Conducting electrical safety checks on equipment.

· Assist in audits and reporting for compliance.

· Support IT governance and cost optimization initiatives.