IT Technical Support Team Leader

Job Summary:

The IT Technical Support Team Leader oversees the strategic and operational execution of technical support services, client delivery, and infrastructure support functions. This role requires a proven leader capable of directly managing the IT Technical Support Team and balances team management with high-level technical oversight, ensuring alignment with IT Service Management (ITSM) frameworks, high SLA performance, and seamless escalation handling for internal and external enterprise stakeholders.

Qualifications & Requirements:

• Bachelor's degree in Information Technology, Computer Science, Network Engineering, or a related field.
• Minimum of 3 years of experience as an IT Technical Service or in an equivalent IT Service Management leadership role
• Hands-on expertise with ITSM ticketing platforms (e.g., Manage Engine Service Desk) and system monitoring tools.
• Knowledge in ITIL frameworks and infrastructure maintenance standards