Italian Technical Support Specialist (BPO Company)

BENEFITS : Sick Leave
Vacation Leave
Free Visa Processing
Healthcare Insurance (HMO)
Life Insurance coverage
Night Differential
Retirement Plan
13th Month Pay
Government mandated Benefits
Other Allowances
Other benefits will be discussed during the job offer JOB DETAILS : Company Profile: This is one of the biggest and most well-known contact centers in the Philippines. This company specializes in providing IT, Consulting, and Operations support.

Position: Italian Technical Support Specialist
Industry: BPO Company
Location: BGC, Taguig City
Salary: Negotiable
Schedule: Shifting
Work Set-up: Onsite

Requirements:
Preferably Bachelor Degree holder of any course
Fluent in both Italian and English
At least 1 year of experience in Customer Service or Technical Support
Preferably with knowledge in PHP, Java, .Net, and other Programming Languages but not required
Amenable to work in shifting schedule
Willing to work in any of the following: Taguig, Mandaluyong, Makati, and Quezon City

Responsibilities:
Responsible for providing technical support in developing applications
Escalate developer concerns to the next level
Troubleshoot technical inquiries
Explaining the procedure on how the applications were developed

Recruitment Process:
Resume screening
HR interview
Online Assessment
Italian language assessment
Project Manager’s Interview
Final Interview
Job Offer