ITSM Process Owner

Location: Taguig

Work Setup: Hybrid (4 times a month RTO)

Headcount: 1

Shift: Mid Shift

Status: Hiring ASAP

Responsibilities:

• Drive the delivery of Enterprise Technology reporting and service level agreement requirements
• Drive the development of Service Delivery Dashboards for IT stakeholders to review the effectiveness of defined processes
• Create and maintain the Reporting and Service Level Agreement (SLA) policy manual
• Design, deliver and maintain the ownership of reporting for defined Enterprise Technology Governance meetings
• Oversight for the delivery of Enterprise Technology Power BI dashboards
• Responsible for the development of quality Reporting and SLA Knowledge articles
• Engage with the customer community via outreach programs for technology awareness, knowledge enhancement, and IT communications.

Requirements:

• 3 to 5 years of prior experience in a process ownership role or as a manager of a service governance organization
• Experience leading a horizontal organization responsible for developing, revising, and executing operational-level ITSM processes
• Lifecycle management of ITSM processes at the enterprise level
• Experienced in creating reports through Power BI Dashboard