Japanese BPO Operations Supervisor

TASQ is looking to hire a Japanese Operations Supervisor for a position in Quezon City. The initial pre-screening interview will be conducted via phone.

**Position Overview: Japanese Operations Supervisor (Eastwood)**

- **Work Schedule:** Monday to Friday, from 8 AM to 5 PM, with minimal overtime of 30 minutes to 1 hour depending on business demands.

**Responsibilities:**

- Supervise a team of 15 bilingual agents.

- Assist in developing and improving operational procedures.

- Coach, motivate, reward, counsel, and handle disciplinary actions as necessary.

- Deliver high-quality service to both internal and external customers, both online and offline.

- Support agents in customer interactions that require special attention and take customer calls as needed.

- Facilitate open communication among agents, supervisors, and management.

**Requirements:**

- Proficient in the Japanese language.

- Fluent in English.

- At least 1 year of experience in a team leader role.

- Willingness to work in Eastwood, Quezon City.

**Preferred Qualifications:**

- Experience as a Team Leader in the BPO industry.

- Knowledge of the BPO sector.

- Previous sales experience.