Japanese Language Specialist (Native Keigo Proficiency)

Role Details

The Role

PartnerHero is seeking a Native Japanese speaker with advanced Keigo (敬語) proficiency and strong English communication skills (B2–C1 CEFR) to provide high-quality customer support for our [Partner/Client’s industry, e.g., EdTech, eCommerce, SaaS] brand. This role requires cultural fluency, impeccable language accuracy, and the ability to switch between formal Japanese and business English in both written and spoken contexts.

What You’ll Do:

• Handle customer inquiries via email, chat, and/or phone using native-level Japanese and formal Keigo with perfect grammar, tone, and cultural appropriateness.
• Communicate confidently in English (B2–C1 level) when collaborating with internal teams, documenting cases, or attending meetings.
• Translate and localize communications between English and Japanese as needed.
• Ensure all customer interactions reflect professionalism, empathy, and brand values.
• Collaborate with internal teams to resolve customer concerns efficiently.
• Maintain accurate customer records in the CRM system.

Qualifications:

• Must-Have:
  • Native Japanese speaker with Keigo (敬語) mastery in professional/business contexts.
  • English proficiency at B2–C1 CEFR level (upper-intermediate to advanced) in both spoken and written form.
  • At least 1 year of experience in customer service, support, or translation/localization.
  • Strong cross-cultural communication skills.
  • Comfortable using CRM tools, chat platforms, and office productivity software.
     
• Nice to Have:
  • Industry experience in [specify: eCommerce, SaaS, EdTech, Travel, etc.].
  • Experience in translation/localization or language quality assurance.

Why PartnerHero?

• Competitive salary package based on skills, location, and market rates.
• Flexible work arrangements (onsite/remote/hybrid, depending on geo).
• Growth and upskilling opportunities in a global, people-first company.
• Work alongside multicultural teams supporting world-class brands.