JOB ID 525: SYSTEMS ADMINISTRATOR

• Provide tier 1 technical support via onsite, remote support and phone support.
• Proactively responds, resolves and closes IT-related tickets, inquiries, requests and concernsthrough the internal ticketing system.
• Manages team workload properly to make sure all client requests and issues are tracked andhandled within the SLA.
• Perform troubleshooting and technical resolution regarding hardware and software issues.
• Creates IT knowledge base, this also includes updating and managing system documentations.
• Performs level 1 technical investigation with root cause analysis of the issue reported andprovides solutions.
• Performs regular maintenance of deskside equipment based on the Preventive MaintenanceProcedure.
• Performs and prioritizes tasks, activities and projects given by the immediate superior and/ordepartment head based on the business need.
• System administrator and Network Administrator support the data center infrastructure.
• Able to conduct Technical Support for Server related Issues.
• Provide Technical Support functions for LAN & WAN including management of network devices such as switches, routers, firewall and servers.
• Maintain high degree of customer service for all support quires and adhere to all IT service management principles.
• Most know the Linux Administration & Microsoft Administration
• Coloration with other server support.

Qualifications:

• At least 1-2 years of work experience as IT support
• Knowledge of ITIL principles
• Very good technical troubleshooting skills
• Solid critical thinking and problem-solving skills
• Excellent verbal and written communication skills
• Very organized and able to multitask
• Ability to adapt to a fast-paced support environment with shifting priorities
• Availability to work on shifting schedule; 8×5 support, on-site/remote support as needed by theoperations