Jr. Technical Support Analyst

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Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for a Jr. Technical Support Analyst to provide level 1 support for an international hotel. This position will be full-time and remote.

What You'll Need

Required

• Level 1 Support for approximately seven (7) hotels in the first three (3) months, and for thirty-five (35) hotels from fourth (4th) month to twelfth (12th).

• Support for Office 365 password resets and MFA enrollments.

• Support for Cloud based PMS password resets.

• Support for logging into the Property Management System, printing, and internet access (browser usage).

• Desktop support using ManageEngine Endpoint Central (printer, Office Apps troubleshooting).

• Utilize ManageEngine ServiceDesk Plus.

• Support from 8 AM EST to 8 PM EST, 5 days per week, Monday through Friday.
   

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.