Jr. Transport Dispatcher | Eastwood, Quezon City | Onsite

You will be reporting to an Operations Control Team Leader and be a member of the Operations Control Dedicated Capacity Team, tasked with dispatching and fulfillment of rides focusing on margin and profitability. You are responsible for efficiently managing the dedicated fleet, ensuring that vehicles are dispatched appropriately to meet the demand within the specified business districts and timeframes.

Job Responsibilities

• Responsible for ensuring that the ground transportation service runs smoothly on a daily basis.

• Interact mostly with partners/ chauffeurs/ guests and internal stakeholders at times, working to resolve queries in connection to live service that is provided in real time, while maintaining relationships and building trust.

• Dispatching chauffeurs onto open booking requests from customers.

• Proactively finding solutions for urgent needs showing up due to new requests or unexpected scenarios (i.e.: flight delays, car breakdowns, etc.).

• Promote and establish a positive attitude while meeting productivity goals.

• Follow -up on customer issues to the point of resolution, keeping customers updated when needed.

• Provide and receive constant, vivid and constructive feedback regarding customer and chauffeur satisfaction as well as internal policies and procedures.

• Handle internal administrative tasks such as monitoring priority clients and documentation of individual queries independently.

• Participate in projects to improve existing processes or create new ones.

• Identify areas of improvement and propose potential solutions to the Team Lead Operations Control.

• Support workforce management when needed (e.g. short notice shift -changes).

• Make sure to keep costs to a reasonable level by quickshotting smartly and by negotiating the best possible price for rides with LSPs on the phone.

Requirements

Qualifications:

• At least 2 years -experience in a strongly service -oriented dispatching role (e.g. air travel, ground transportation business etc.

• Experienced with web -based customer care systems

• Familiarity with Salesforce is an advantage