Junior Client Account Manager

Title: Junior Client Account Manager
Work Set-up: Hybrid
Schedule: 7:00 AM - 4:00 PM
Salary: Php 45,000 - Php 55,000

JOB DESCRIPTION FOR A JUNIOR CLIENT
ACCOUNT MANAGER

As a Junior Client Account Manager

You will support the day-to-day management of Boomering’s client accounts and serve as a
key point of contact for assigned clients, their offshore staff, and internal teams.
Working under the guidance of the Senior Account Manager, you will help maintain strong
client relationships, coordinate recruitment and onboarding activities, monitor account
requirements, and ensure client and staff concerns are followed through promptly.
This role is ideal for someone with at least one year of BPO account-management
experience within a Shared Services or Managed Services environment who is ready to take
the next step in their career.

Your Responsibilities as a Junior Client Account Manager
Would Be:

Client Relationship Support
● Represent Boomering’s vision, mission, and values in all client, staff, and internal
interactions.
● Report directly to the Senior Account Manager and provide regular updates on
assigned client accounts.
● Serve as a primary day-to-day contact for assigned clients, their offshore staff, and
internal support teams.
● Build positive and professional relationships that support client satisfaction, staff
engagement, and account retention.
● Develop an understanding of each client’s business, industry, goals, and operational
requirements.
● Support the Senior Account Manager in identifying opportunities to improve service
delivery and grow client accounts.
● Conduct regular client and staff catch-ups to discuss updates, performance, concerns,
and upcoming requirements.
● Respond to client and staff enquiries in a timely and professional manner.
● Escalate complex, sensitive, or high-risk concerns to the Senior Account Manager or
Leadership Team.
● Attend client visits, meetings, and urgent account-related activities outside regular
working hours when reasonably required.
Recruitment and Onboarding Coordination
● Create and update job descriptions based on approved client requirements.
● Open new roles in the CRM and coordinate with the Recruitment Team and
incubators.
● Review endorsed applicants and assist in identifying candidates who meet client
requirements.
● Schedule and facilitate initial and client interviews.
● Gather interview feedback and coordinate the next steps with clients and internal
teams.
● Monitor recruitment progress until the successful candidate is ready for onboarding.
● Coordinate the onboarding of new staff members joining existing client accounts.
● Ensure new staff receive the information, support, and introductions needed for a
smooth transition.
● Assist in preparing quotations for direct hires, internal hires, transitioning staff, and
additional client team members.
● Support the preparation and processing of sales-contract amendments in line with
company guidelines.
Staff Support and Performance Coordination
● Monitor attendance, leave requests, evaluations, staff enquiries, emails, and support
tickets.
● Follow up with the appropriate internal teams to ensure requests and concerns are
addressed.
● Coordinate performance-review schedules between clients and their staff.
● Assist the Senior Account Manager with Performance Improvement Plans and other
performance-related processes.
● Maintain accurate records relating to Notices to Explain, Performance Improvement
Plans, staff resignations, and employee concerns.
● Support staff with general account-related questions and direct them to the
appropriate department when necessary.
● Assist with visa-processing requirements by coordinating with staff, clients, and travel
agencies.
● Help organise client and staff engagement activities, including transportation,
meeting-room bookings, gifts, cakes, and other tokens of appreciation.
Account Administration and Coordination
● Maintain accurate records of client communications, meetings, agreements, and
account activities.
● Update and organise documents and templates within the CRM and WorkDrive.
● Maintain client and employee records in Zoho People, Skype groups, and other
company systems.
● Update operational reports and spreadsheets, including Huddle Hired and Talent
Acquisition Stage reports, Projected Seats, Attrition Reports, DST reports, and other
assigned trackers.
● Maintain Job Offer and Employment Contract trackers.
● Send notifications to IT, Finance, the Sales Executive Assistant Team, and other
relevant departments when signed documents are received.
● Monitor account invoices and assist with payment follow-ups when required.
● Coordinate with Recruitment, Human Resources, Finance, IT, Sales, and other
support teams to ensure smooth account operations.
● Complete additional administrative and account-management tasks assigned by the
Senior Account Manager.
Qualifications as a Junior Client Account Manager
● Bachelor’s degree in Business Administration, Communications, Marketing,
Management, or a related field.
● At least one year of BPO account-management experience within Shared Services,
Managed Services, or a combination of both.
● Experience working with offshore teams, client accounts, recruitment coordination,
or employee-support processes is preferred.
● Strong verbal and written English communication skills.
● Ability to build professional relationships with clients, staff members, and internal
stakeholders.
● Good organisational and time-management skills.
● Ability to manage multiple tasks, follow-ups, and deadlines in a fast-paced
environment.
● Strong attention to detail and commitment to accurate documentation.
● A proactive, dependable, and solutions-focused approach to work.
● Willingness to learn, receive feedback, and develop under the guidance of the Senior
Account Manager.
● Confidence in handling routine client and staff concerns and knowing when to
escalate more complex matters.
● Proficiency in Microsoft Office applications, email and calendar-management tools,
CRM platforms, databases, and spreadsheets.
● Experience using Zoho CRM, Zoho People, WorkDrive, or similar systems would be an
advantage.
● Flexibility to support occasional urgent concerns or client activities outside scheduled
working hours.


Reporting Line
The Junior Client Account Manager reports directly to the Senior Account Manager.
The Person We Are Looking For
You are organised, approachable, and committed to delivering a positive experience for both
clients and staff. You communicate clearly, take ownership of your follow-ups, and pay close
attention to the details that keep an account running smoothly.

You are comfortable coordinating with different departments, managing several priorities,
and asking for guidance when necessary. You are eager to develop your accountmanagement skills and grow into a more senior client-facing role.

Why You’ll Love Working at Boomering
Your love for Boomering will jump-start through meaningful engagement activities,
professional-development opportunities, and benefits designed to support your well-being.
Using the concepts and tools of the Entrepreneurial Operating System, Boomering provides
a fun, rewarding, and stimulating workplace where work-life balance meets a genuine
commitment to growth.
At Boomering, we believe strong relationships, accountability, and care are the foundations
of lasting success. Our Leadership Team is committed to creating an environment where
employees feel supported, recognised, and empowered to perform at their best.
Our Benefits and Perks Include:

● A genuinely caring Leadership Team
● Competitive salary package
● Company-provided desktop or laptop setup with backup internet support
● Free pre-employment medical assessment, subject to applicable terms and
conditions
● HMO coverage from the first day of employment
● 15 vacation-leave days and five sick-leave days
● Annual performance reviews
● Unlimited employee-referral incentives
● Employee loan facilities
● Social clubs and interest-based workshops
● Company events, exciting prizes, and recognition for outstanding performance
● Statutory benefits, including maternity, paternity, solo-parent, and Magna Carta for
Women leave entitlements
● Retirement benefits, overtime pay, and applicable premium pay

If This Sounds Like You, What Are You Waiting For? Come
Join Us!
Boomering helps businesses build and manage high-performing offshore teams that support
sustainable growth. We combine recruitment, operational support, and people-focused
account management to create successful partnerships between our clients and their staff.
Our team is committed to delivering exceptional service and meaningful opportunities for
the businesses and people we support.
We value care, accountability, collaboration, and continuous improvement. We believe work
should be rewarding, relationships should be genuine, and every team member should have
the opportunity to learn and grow. At Boomering, you will be part of a supportive
community that works hard, celebrates success, and makes a positive impact every day.