Junior Collections Analyst

Shift / Region: EMEA

Requirements:

• Strong English communication (spoken & written)
• Multinational company experience preferred
• Organized, analytical, good with deadlines
• Strong MS Excel skills
• B2B collections/credit control experience is a plus
• Willing to work on rotating shifts (Hybrid setup)

Responsibilities:

• Supporting Collections Activities: This includes tasks like monitoring accounts, following up on overdue invoices, and escalating issues to senior team members when necessary.
• Report Generation and Maintenance: Junior Collections Analysts often create and update reports using tools like MS Excel to track key performance indicators (KPIs) and identify trends in collections performance.
• Client Communication: They communicate professionally with clients, both orally and in writing, to address payment concerns, negotiate payment plans, and resolve billing discrepancies.
• Data Analysis: They analyze customer accounts and payment patterns to identify potential risks and areas for improvement in the collection process.