Junior Customer Service Technician

Junior Customer Service TechnicianReports ToThe Technician will report to the President and CEO, VP for Operations, GeneralManager, & Service Manager.Job Description Travel offsite to customers’ locations to perform maintenance and repair ofElectrolux equipment to ensure top product performance. Proper use of all safety equipment (PPE), vehicle, and diagnostic tools provided Conducts technical diagnosis and performs specialized repairs. Diagnose problems, assess the extent of the problem, document findings, anddecisions to repair the product and/or replace parts. Immediately and accurately process paperwork and perform data entry uponcompletion of each job. Pre-screen next-day service call by obtaining necessary information to helpdiagnose problems prior to arriving at the customer’s home. Meet or exceed company metrics (customer satisfaction, fix the right first time,revisits, parts management.)Job Qualifications Candidate must possess at least a high school degree, undergrad credit, or NC IIfrom TESDA or finish a course on Electro-Mechanical, Electronics, andCommunications Engineering. Must have at least six (6) months to one (1) year of experience in troubleshooting& repairs Must have a driver's license with restrictions 1 and/or 2 Reading and understanding schematic diagrams are a plus but not a requirement Can work independently with minimal supervision and basic instruction.POSITION SALARY COMMISSION(2) Junior CustomerService Technician13,267.5 SERVICE SALES COMMISSION