Junior HR Support (Australian Client/Day Shift)

About Brainbox

Brainbox is a unique BPO that focuses not only on delivering excellent service but also on fostering an amazing culture. Rooted in our core value of 'Always Be Kind,' we prioritise kindness in every policy, decision, and action. Our Philippines management team is composed entirely of Filipinos, and we provide unlimited training and HMO benefits from day one to help our people grow and become their best selves.

We are looking for a junior or graduate HR Support to support our client's existing People and Culture Coordinator across HR administration, learning content, internal communications, and marketing support. This is a hands-on, varied role suited to someone who wants to build a career in HR operations while also developing skills in e-learning design and content creation.

Our client is a boutique HR consultancy that supports Australian businesses with people and culture services, including HR administration, onboarding, and workplace compliance.

Key Responsibilities

Employment Hero & HR Administration

• Support onboarding and offboarding processes end to end
• Support in creating, templating, and drafting employment contracts and letters
• Upload and maintain employee documents and certifications within Employment Hero

Learning & Development

• Enhance existing client training materials and develop new content
• Create interactive e-learning modules using Articulate Storyline
• Design induction modules within Learning Management Systems, integrating video, audio, and other media types

Policy and Documentation

• Assist in drafting client handbooks and policies
• Maintain templates and documentation in line with branding and compliance standards

Business Development and Marketing

• Support for planning and creating LinkedIn content using Canva and Affinity
• Support in maintaining and updating website content
• Support initiatives around AI recognition and integration within the team
• Develop marketing collateral for the client brand

Survey and Reporting

• Assist in creating surveys (e.g. leadership, engagement)
• Compile and create survey reports

General Support

• Assist with document formatting and presentations to a professional, modern standard using Word, PowerPoint, and Canva
• Support scheduling, task tracking, and follow-ups as required
• Draft, edit, and proofread client and internal communications

Essential

• Fresh graduate or junior professional, ideally with a background in HR, Communications, Marketing, or a related field
• Excellent written and spoken English
• Proficient in Microsoft Office 365 (Word, PowerPoint, Outlook, Excel)
• Comfortable learning new systems and software quickly, including HRIS platforms such as Employment Hero
• High attention to detail and strong organisational skills
• Ability to manage multiple tasks and meet deadlines
• Proactive communicator who is comfortable asking questions and clarifying expectations early

Preferred

• Exposure to design tools such as Canva or Affinity
• Interest or experience in e-learning content creation (e.g. Articulate Storyline) or LMS platforms
• Interest in LinkedIn or social media content planning
• Exposure to Australian workplace or HR practices

Perks

• Attractive and competitive salary
• A work-from-home arrangement
• Tenure-based and performance-based incentives
• Paid time off
• Unlimited cash incentives for hired referrals
• Engagement and recognition programs
• HMO on day 1
• Work-life balance with a 37.5h week and free weekends
• International career growth and clients
• Opportunities to travel abroad
• Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
• Fun and inclusive working environment and great working culture
• Dedicated local support with local management, HR, onboarding, payroll, and ICT
• Access to unlimited training and micro-competencies to advance your skills

This role is subject to a number of skills and possible online practical tests.

This position is an onsite role at our Pampanga office. Candidate must be willing to work on-site.