Junior Operations Manager

We encourage you to apply if you are ready to take your career to new heights and join a vibrant and expanding team! Visit our careers page to explore current openings and submit your application. Join us in shaping the future of SMA Support Services.

We look forward to welcoming talented individuals who share our commitment to excellence and are excited about remote work possibilities.

Qualifications:
- At least 8 years in the BPO industry:
Demonstrated extensive experience in the Business Process Outsourcing (BPO) sector.
- 5 years or more experience as an Operations Manager is a PLUS:
Preferably with a proven track record of leadership in a Team Lead role.
- Excellent English communication and multitasking skills:
Strong verbal and written communication skills in English.
- Proven ability to handle multiple tasks efficiently.
Preferably with a background in Customer Service:
- Appointment setting experience is a plus:
Previous experience in appointment setting is advantageous.
- Willing to work graveyard and can start training immediately:
Flexibility to work during night shifts and immediate availability to start training.
- Has an existing home office setup with a conducive work environment:
Home office setup meeting specified requirements.
- Computer or laptop with specs of at least core i5 or higher/7th gen or newer, or its AMD Ryzen equivalent, 16GB RAM, functional camera, noise-canceling headset, and dual monitor:

Technical specifications required for the role.
- Stable internet connection of at least 25 Mbps upload and download. Back-up power/internet is a plus:
Reliable and high-speed internet connection with contingency measures.
- Personal savings account for payroll processing:
Availability of a personal savings account for smooth payroll processing.

We Offer:
- Long-term/full-time position:
Stability with a commitment to a full-time, long-term engagement.
- Competitive pay starts at 48,000
Attractive starting salary, providing financial stability.
- Pay starts on day 1 of training:
Immediate compensation from the first day of training.
- HMO, Memorial Plan, Loyalty Investment Fund, and other benefits:
Comprehensive health coverage, financial planning support, and additional perks.
- Paid Time off:
Opportunities for paid leave to maintain work-life balance.
- Attendance and performance-based incentives:
Recognition and rewards for consistent attendance and outstanding performance.
- Quarterly In-person Team-Buildings:
Regular team-building activities to foster camaraderie and collaboration.
- Annual Company Outing:
Annual offsite events to celebrate achievements and build team spirit.
- Annual Year End Party:
Festive year-end celebrations to recognize accomplishments.
- Annual Performance Appraisal:
Regular performance evaluations for professional growth.
- 13th-month pay, Government-mandated benefits:
Ensuring compliance with legal requirements for fair compensation.
- Career Advancement Opportunities:
Paths for growth and progression within the company.

To submit your application, please fill out this form

Job Types: Full-time, Permanent

Pay: Php48,000.00 per month

Benefits:

• Company events
• Health insurance
• Paid training

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift

Supplemental pay types:

• 13th month salary

Experience:

• Operations Manager: 5 years (Preferred)
• BPO: 8 years (Preferred)

Expected Start Date: 07/01/2024