Key Account Manager

Qualifications

Educational Background

Work experience required

Can be entry level account management, but teachable

0-2 years of experience

Technical / Functional Skills

Behavioral Preferences / Soft Skills

*Other preferences (Age, gender, etc.)

will manage up to 400 seller accounts online/via phone

can be client facing (comm skills for this needed), can handle basic MS office functions (esp excel)

Roles and Responsibilities

Responsibilities of the Key Account Manager:

• Increase Seller Contactability: Regularly engage with a large portfolio of sellers via calls and digital communication to maintain high contactability rates and strong relationships.

• Promote Program Adoption: Actively promote and drive seller participation in essential platform programs such as free shipping, sponsored solutions, campaigns, and consumer engagement activities like flash sales, etc.

• Enhance Account Health: Collaborate with sellers to improve account metrics such as fulfillment rates, product quality, competitive pricing, and the like.

• Educational Support and Training: Provide sellers with ongoing training and updates on platform features, market trends, and effective strategies for success.

• Performance Analysis and Reporting: Monitor seller performance metrics and prepare reports for internal stakeholders and sellers to guide future strategies.

• Collaborative Projects: Work closely with other teams to develop marketing campaigns and initiatives that enhance seller performance and platform engagement.

• Feedback Collection: Gather seller feedback to improve services and platform interfaces, ensuring a responsive and seller-focused operation.