Key Accounts Specialist

Job Summary:

We are searching for a friendly and client-focused client relationship manager to develop good relationships with customers by collecting and evaluating feedback to improve our services. The management of complaints and making sure they are sent to the right department for change implementation fall within the purview of client relationship managers.

Job Description:

• Will directly report to Operations Manager
• Developing and sustaining solid relationships with key clients that bring in the most income for the company.
• Addressing and resolving key clients’ complaints.
• Acting as the main point of contact between key clients and internal teams.
• Supervising the account teams assigned to each key client.
• Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met.
• Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
• Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
• Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.

Qualifications:

• Bachelor's degree
• Willing to be trained as Key Account Manager
• With or without experience in KAM (ecommerce)
• The ability to build rapport with key clients.
• The ability to handle multiple client accounts.
• Strong negotiation and leadership skills.
• Exceptional customer service skills.
• Excellent communication skills.
• 1-2 years experience in Ecommerce platforms such as (Shopee, Lazada and Tiktok)
• Highly skilled in problem / solution analysis

Benefits:

• Government mandated benefits
• HMO
• Free device program
• Annual increase
• Company events
• Opportunities for promotion
• Employee stock ownership plan (Stock option)