Knowledge Manager

As a knowledge manager, you will be a leader and owner of a part of the portfolio of KM processes, repositories, and tools. The role itself creates a unique opportunity to co-create one of the Lingaro's most strategic enabler function.

Tasks:

• Implement and own selected knowledge management processes that serve delivery and go-to-market functions.
• Manage Knowledge Repositories: ensure they are up to up-to-date, accurate, and easy to navigate. This includes managing databases, documents, guides, and FAQs.
• Disseminate and promote the knowledge assets across the company in collaboration with the internal communication team.
• Implement Knowledge Management Systems: Identify, select, and implement the most suitable knowledge management systems and tools to support the company's knowledge needs.
• Promote Knowledge Sharing Culture: Foster an environment that encourages the sharing of knowledge and best practices across the organization.
• Collaborate with other departments to ensure the knowledge management strategy aligns with overall company objectives.
• Monitor knowledge usage and knowledge asset users’ satisfaction to ensure continuous process and content improvement.

Requirements:

• Minimum of 4 years experience working in knowledge management positions in recognized international consulting or IT services companies.
• Strong understanding of Knowledge management principles and methodologies.
• Prior experience with knowledge management platforms and tools.
• Process Management experience (defining, leading, monitoring, and improving the process). Change management experience is a plus.
• Excellent attention to detail, with a focus on maintaining high-quality documentation and records.
• Great communication and collaboration skills – ability to engage with senior experts and leaders in the organization.
• Great command of Microsoft 365 (especially PPT, Word, Excel, and SharePoint).
• Excellent communication and presentation skills, with the ability to convey complex information clearly and effectively.
• Strong organizational and planning skills, with an ability to manage multiple tasks and projects.
• Strong ownership and ability to get things done.
• Curiosity and willingness to find smarter ways of doing things.
• A proactive attitude and positive approach to challenges.

Requirements:

• Stable employment. On the market since 2008, 1400+ talents currently on board in 7 global sites.
• “Office as an option” model. You can choose to work remotely or in the office.
• Flexibility regarding working hours and your preferred form of contract.
• Comprehensive online onboarding program with a “Buddy” from day 1.
• Cooperation with top-tier engineers and experts.
• Unlimited access to the Udemy learning platform from day 1.
• Certificate training programs. Lingarians earn 500+ technology certificates yearly.
• Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.
• Internal Gallup Certified Strengths Coach to support your growth.
• Grow as we grow as a company. 76% of our managers are internal promotions.
• A diverse, inclusive, and values-driven community.
• Autonomy to choose the way you work. We trust your ideas.
• Create our community together. Refer your friends to receive bonuses.
• Activities to support your well-being and health.
• Plenty of opportunities to donate to charities and support the environment.
• Great Place to Work Certified Employer in the Philippines