Lead Assistant Manager - WFM

Company : Exl

Job Type : Full Time

Cebu City, Philippines

Job Description - Lead Assistant Manager - WFM

Description

Staffing adjustments. Make immediate adjustments to staffing and resource allocation as the need arises.

Reporting and Communication. Provide timely reports and updates on performance, adherence and staffing status to key stakeholders, team leaders, and senior management.

Team Leadership. Supervise and provide timely coaching to the Real time Analysts

Process Improvement. Contribute to the continuous improvement of WFM processes and systems, using data to drive strategic decisions.

Maintains files and tools in a way consistent with WFM standards.

Acts as back up to the WFM Manager

Qualifications

Graduate. Minimun of 2 yrs in the current role

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Lead Assistant Manager - WFM

Job Description - Lead Assistant Manager - WFM

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