Lead Cash Allocations Representative

Work Schedule

Environmental Conditions

Job Description

When you are part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Position Summary:

The Lead Cash Allocations Representative will play a key role within the Order-to-Cash (OtC) department, in applying the day to day recording of cash receipts for allocated countries. In this role you will be responsible for Accounts Receivable transaction processing such as payment posting, unapplied cash resolution, and debit/credit offsets.

As part of this role, you will be communicating with external and internal customers, including the Credit and  Collections team, Accounting team and other Thermo Fisher departments to comply with the different processes and resolve in the most timely manner the various medium to high complexity cases that may arise. As a Lead, you will also be supporting process improvement opportunities within the department.

Responsibilities:

• Daily monitoring of incoming cash
• Process all Bank Receipts in a timely and accurate manner
• Ensure the allocation of Debtors suspense amounts against customers or to appropriate G/L area
• Record cheque receipts, log cheques with bank, follow through until receipt into the account
• Process Direct Debits and liaise with Treasury teams to ensure end to end approval
• Investigate and resolve any discrepancies
• Ensure sufficient documentation is maintained to trace all transactions and maintain reconciliation (debtor suspense movements, unallocated cash, cheque receipts, etc.)
• Perform month end activities such as account reconciliation, month end close and month end reporting
• Liaise with the internal credit control team to discuss any complex unallocated payments
• Contact customers to obtain remittances or resolve outstanding cash entries
• Review and action any Unallocated Cash amounts on a regular basis
• Provide timely visibility to leaders of difficult team cases that have not been resolved, in order to obtain the most appropriate guidance.
• Develop knowledge in systems and / or platforms of the company for the assigned processes according to the division. To know the "end to end" of your processes.
• Ensure the performance of tasks is carried out in line with company policies, internal controls and Sarbanes-Oxley requirements
• Ensure completion of Cash Application tickets and other requests (including credit cards), within established SLAs through the correct process, with attention to detail to provide the expected quality according to the request.
• Verify that approvals are in accordance with the matrices established for the applicable processes before completing the application.
• Assist with requests for internal or external audits, compiling the support of the requested samples.
• Identify opportunities for improvement of processes related to the department, proposing solutions and best practices.
• Additional tasks may include:
  • Cover other cash application work during holidays / absences
  • Participate in the updating of position manuals or process support documentation when required.
  • Assist with the training and mentoring of new employees joining the OtC department.
  • Other additional duties or tasks may be assigned periodically by the Line Manager.

Skills & Qualifications Required:

• Skills:

This position interacts with various levels of internal and external customers, and therefore effective and confident communication skills are required to effectively address issues and provide updates.

Proven attention to detail and accuracy.

Demonstrated proficiency in collaborating effectively with a wide range of people to achieve common goals.

Comfortable in a fast-paced environment.

Ability to work independently in order to resolve complex issues and perform first level escalations

Strong organisational and time management skills to ensure prioritisation and timely completion of tasks and efficiency in handling multiple responsibilities simultaneously.

Initiative and organisation skills are valuable to ensure the timely completion of a large volume of work

Willingness to train and mentor newcomers

Problem-solving and analytical ability.

• Qualifications and experience

Fluent in English.

University or College degree.

Proficiency in Microsoft Office software is required (Outlook, Excel, etc.).

Previous +3 years of work experience in Shared Service Centers in a similar role is required.

Proven experience and capability to handle at least one ERP (SAP, Oracle, JD Edwards, etc.).

Experience in Banking portals.

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission - enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.