Lead Collections Manager

Job Expectations:

• Position Type: Experienced - Leadership
• Employment Type: Full-Time; Permanent (Direct Hire)
• Work Setup & Location: Onsite - McKinley Cyberpark, Taguig City
• Work Schedule: Mondays - Fridays; Night/Shifting
• Industry: IT Consulting & Services (IT-BPO)

About the Job:

We are looking for a highly skilled and detail-oriented Group Collections Manager to lead and manage the collections team within our client's finance operations. In this role, you will oversee the end-to-end order-to-cash (O2C) processes, ensure timely collections, manage escalations, and guide the team to achieve performance and compliance targets. You will work closely with internal stakeholders, clients, and external partners to resolve issues, drive process improvements, and maintain strong accounts receivable controls.

Key Responsibilities:

• Lead and manage the collections team, reviewing work performed and providing guidance to ensure accuracy and efficiency.
• Resolve team members' queries and provide support in day-to-day operations, including acting as a point of escalation.
• Collaborate with clients and external stakeholders to resolve disputes and other accounts receivable issues.
• Support management in reporting, performance tracking, and process improvement initiatives.
• Provide technical guidance and mentoring to team members, ensuring compliance with processes and standards.
• Oversee and maintain end-to-end AR process controls and collection cycles, including dispute management and chargebacks.
• Ensure accurate handling of customer queries, bad debt, write-offs, and cash applications.

Qualifications:

• Bachelor's Degree in Accounting, Finance, or a related field.
• Extensive end-to-end knowledge of Order-to-Cash (O2C) processes in a BPO environment.
• Strong understanding of Credit Control, Billing, Cash Applications, Suspense Account Management, and Collections.
• Proven experience in managing disputes, collection buckets, bad debt, and write-offs effectively.
• Good accounting knowledge to support AR month-end close processes.
• Strong experience with ERP-based F&A BPO processes and process control frameworks.
• Experience managing a Collections Helpdesk and resolving AR discrepancies with internal and external customers.
• Hands-on experience in MS Excel and other relevant tools for reporting and analysis.
• Preferred experience in IM or Records Management sectors.
• Excellent verbal and written English communication skills.
• Can start immediately, if possible.

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