Leads Specialist

Westside Auto Wholesale (Car sales) are seeking motivated, target driven individuals to join our Contact Centre team as Lead Specialists. Westside Auto Wholesale is the largest used vehicle retailer in Australia operating in Perth, Western Australia.

The primary focus of this position is the management and appointment of leads to the sales team, following up and working leads that come in via inbound telephone, email, SMS and other digital channels. Additionally, all our outbound calls are warm calls; no cold calling required!

The primary focus of this position is to maximise the retention of existing customers by promoting vehicle service bookings via a mixture of inbound and outbound telephone calls. Additionally, all our outbound calls are warm calls; no cold calling required!

As this position is somewhat sales focused, we are looking for highly motivated and driven customer service/sales experts who want to be the best!

In order to be successful, applicants will need to demonstrate:

• Answers and initiates inbound and outbound communications using omnichannel operations

• Ability to deal with repetition

• Objection handling

• Soft selling

• Excellent communication skills, written & verbal

• Maintains and updates records and databases in accordance with prescribed formats and system requirements of client organization

• May specialize in preferred or premier client accounts

• SME – handle escalated calls

• Mentor new hires

• Ability to problem solve independently

In return, Westside Auto provides you with base salary, a comprehensive induction, and a network of fellow Contact Centre Consultants to provide support.

Here is why you should join Australia’s biggest used vehicle retailer:

Westside Auto Wholesale is a family company located in Perth Australia. We are Australia’s largest independent warehouse with over 2000 used vehicles in Perth under one big roof. We are fixed price and put our best price first and our customers love it. Our fixed price formula has helped us build a reputation for providing a completely hassle-free car buying experience. We offer onsite finance, trade-ins and aftermarket options for all our vehicles.