Learning Account Manager

Job Description

The primary responsibility of the role is to service all existing Redmako Learning customers via regular communication to retain & grow the business we transact with these customers. The Learning Account Manager will be charged with promoting PeoplePartners BPO Inc. in a caring and professional manner in the delivery of all aspects of customer service, both in person and on the phone, via the internet and email and by displaying the Company Values at all times.  You will provide guidance or initiate appropriate administrative procedures to resolve any issues to achieve a high level of customer satisfaction and advocacy.

Job Responsibilities

• Prosecuting transactional or repeat sales from existing customers, which means new Trainees / Apprentices enrolled in our Training courses


• Nurturing existing customers, keeping them abreast of all developments impacting on their Trainees, pending Trainees, incentive status, etc.


• Processing all Expression of Interest forms for new potential Trainees & Apprentices


• Processing all SRTO notifications & following appropriate workflows to ensure this new Trainee or Apprentice is transitioned successfully into the training team


• Completing ETES forms for schools on request


• Escalating problems or complaints to Customer Care to ensure appropriate care & consideration is provided to the customer in responding to their question or concern


• Promoting our Recruitment services & eliciting completed vacancy forms to relay to our Recruitment team to source new prospective trainees for your Owner


• Follow up owners to collect EOIs where you’ve received advice (from your regular calls, Trainer or Recruiter) they’ll be forthcoming


• Flex & evolve sales scripts to better target the needs and interests of specific individuals


• Keeps equipment operational by following manufacturer's instructions and established procedures


• Contributes to team effort by completing assigned tasks by the specified deadline


• Explain services, and answer questions from customers


• Regularly studying & reviewing the company knowledge base to stay abreast of updates & ensure all content stays top of mind


• Participate in any professional development and training programs as required by your Manager


• Synchronised work efforts with the Sales Coordinator and Customer Care via huddles and regular communication to ensure customers / prospects­­­­­­­­­­­­­­­­­­ aren’t having to repeat themselves


• Any other duties as required or directed


• Having a range of IT skills

Requirements

• Bachelor of Science in Business Administration Major in Marketing Management


• Have a mature and professional outlook and enjoy working in a fast paced and dynamic environment


• Minimum 5 years experience working in sales / account management


• High level of interpersonal, communication and organisational skills – both written and verbal


• Ability to liaise with all levels of management,  staff and external parties


• Excel in multi-tasking, decision making and excellent people handling skills


• High computer literacy and ability to quickly pick-up new computer programs


• Excellent presentation with a friendly, enthusiastic attitude


• Dynamic & engaging personality


• Self-motivated


• Amiable and is a team player

Why Join Us?

PeoplePartners BPO Inc. is a progressive & innovative Australian company, where you will have the opportunity to thrive. Your mandate will be to produce results, where we’ll back your skills, expertise and experience to do so. You won’t just be a small cog in a machine – you will be driving the machine!

Learning and ongoing development is our commitment to you.

This is your opportunity to play a key role for a dynamic Australian service business and be involved with both our Australian & Manila operations.  This unique, ever- changing role will  see you directly impact business operations as you manage in-bound and outbound sales activities with existing clients, organize operational schedules and work hand-in-hand with our Australian operations team to deliver a high end service experience for our clients.

Job Details