Learning & Development Administrator

Empower Learning Journeys – And Your Own – at Smartsourcing, a 4-Time Best Company to Work For!

Hi! We’re Smartsourcing — and we’re on the lookout for a full-time, on-site Learning & Development Administrator to help us level up how our people learn and grow.

Love designing clean, engaging learning experiences? Get excited about turning complex systems into simple, beautiful interfaces? Thrive when you’re both organised and creative? Then you’ll feel right at home here. At Smartsourcing, we’re all about real growth, real impact, and real people.

📍 Where You'll Be: JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu

About the Role

As the Learning & Development Administrator you'll collaborate closely with the Learning & Development Manager and the Capability & Change team to create excellent educational employee experiences for our network of gyms. Your key responsibilities will include being the Learning System super user, creating engaging, fun and clear system communications, designing and updating the user interface to be clear, simple and easy to navigate and updating and creating learning resources. You will also support our Learning Experience Manager on flexing your creative muscles to support our Learning platform, designing training collateral & resources.

You will be successful in this role if you are comfortable with system front and back end user experiences, love being creative, and be a structured, organised guru.

Key Responsibilities:

Administrative

• Designing and building engaging employee communications templates and messages for our Learning platform
• Creating and updating user interfaces to enhance learning experiences
• Designing icons, branding and graphics for each course/ program
• Creating and extracting data and insights
• Be the learning platform super user, managing the new users and data integrity

Learning System Ownership

• Upskill and invest to be the Learning System Super User, understanding the behind-the-scenes skeleton and build of the platform, and all workflows and automations created
• Conduct regular system content audits to ensure course library is up to date
• Support the team to update course content & details as required
• Be the subject matter expert on system functionality & options, providing advice and guidance on the best practice and approach to creating solutions within its infrastructure
• Support the Capability team in mapping and consolidating the existing content library
• Support L&D manager in creation of digital learning resources that compliment face to face training programs

Other

• Create automations in administrative systems and process for the Capability & Change team, assisting them in optimising their time and accuracy
• Conduct regular compliance checks/audits of employee completion for all learning pathways/training modules and prepare reporting analysis to the team
• Manage tasks efficiently
• Keeping our data well-organised
• Maintain a high standard of confidentiality and data protection, adhering to best practices in safeguarding sensitive information
• Demonstrate personal commitment to living the principles: Own It, See It, Feel It, Do It, Together

Experience & Qualifications

• Previous experience as a LMS admin
• Experience with Canva & an interest in design
• Proficient Microsoft Office skills, high competency in organisation and familiar with copilot usage and application
• Experience with Microsoft Teams and SharePoint
• Excellent communication skills, both verbal and written

Key Attributes

• Self motivated and driven individual, proactive in their approach to work
• Clear, concise and effective communicator verbally and non-verbally
• Master organiser, driven towards deadlines
• Highly accountable and responsible
• Excellent problem-solving skills
• High professional standards of work and attention to detail
• Autonomous yet collaborative where needed
• Ability to think commercially
• Ability to work under pressure and determine work priorities without compromising attention to detail
• Commitment to the process of continuous improvement
• Personal attributes such as honesty and trustworthiness

Step Into the Smartsourcing Experience 😄 

Smartsourcing was created with one mission: to change lives. We’re here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fourth year running, we’ve been recognized as one of HR Asia’s Best Companies to Work For. This award isn’t just a title—it’s a testament to our commitment to making Smartsourcing an incredible place to build a career.Why You’ll Love Working Here 

At Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. That’s why we’re all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Here’s just a glimpse of what we offer: 

• 😊 Fixed weekends off 

• 🎄 5-day Christmas Leave 

• 👩‍⚕️ HMO coverage for you and your dependent/s from Day 1 of employment 

• ⛑️ Group life insurance from Day 1 of employment 

• 😋 Free lunch + soft breakfast every day 

• ☕ Free coffee every day (latte, americano, or cappuccino) made by our in-house barista 

• 💰🥤 For the night shifters, additional NIGHT DIFF 

• ⛹️ Sports wellness clubs including hiking and free-diving 

• 🏋️ Subsidised gym membership at Anytime Fitness 

• 🤝 Engagement bonuses 

• 🏆 Over-the-top monthly, quarterly, and annual performance bonuses 

• 🙌 Exclusive discounts in selected restaurants and merchants 

• 🥳 Themed BFFs, monthly knockoffs, summer parties 

• 🧘🏼‍♂️ Community give-back programs and personal development workshops 

• And so much more!

We're not just another outsourcing company. We’re building something that actually matters here – a place where good work meets good culture. 

Design with purpose. Deliver with impact. Join Smartsourcing as a Learning Experience Designer and help shape the future of how we learn.