Learning & Development Manager

Key Responsibilities 

Learning and Development 

• Lead and oversees needs analysis, design, development, delivery and evaluation of L&D programmes, workshops, and initiatives aligned with firm goals. This may include soft skills, core consulting skills, technical skills, leadership development, compliance and more.  

• Lead and oversee onboarding and new joiner training programmes.  

• Lead and oversee assessments and analysis of current and future learning and development needs. Partner with quality teams and analysts to identify performance gaps and priorities.  

• Develop and source programme materials, resources, content, including e-learn, manuals, videos, and presentations.  

• Facilitate L&D programme sessions either as the main facilitator or by working with firm or external facilitators/trainers.  

• Evaluate L&D training programmes using different frameworks and methodologies.   

• Develop cost-effective learning solutions to address performance gaps across all levels and job grades  

• Stay abreast with learning technologies and tools to improve learning outcomes  

• Collaborate with firm leaders and HC partners to leverage existing programmes on onboarding and L&D.   

Change management  

• Stay updated on the changes in consulting practice and the firm as it applies in L&D needs, including policies, regulations, processes and directions.   

• Collaborate with the leaders in developing and running programmes to help manage change.  

• Design and implement change management initiatives related to learning. 

Leadership Development  

• Identify current gaps in leadership competencies across all job grades, including self-leadership, coaching, performance management, change management and project management.  

• Work with employees and leaders in creating individual development plans, monitor progress and provide guidance as needed.  

• Design, develop and deliver leadership development programmes to address current gaps in leadership competencies  

Team Leadership  

• Manage a team of L&D professionals and auxiliary L&D staff, providing coaching, guidance, support and mentorship.  

• Foster collaborative culture and high-performing attitude in the team.  

Stakeholder Management  

• Partner with leaders to identify L&D goals and priorities  

• Advice on learning strategies and methodologies that will help meet learning goals 

• Report L&D activities, trianing completion, and development progrgress 

Required Qualifications and Skills 

Educational Background 

• Bachelor’s degree in Learning and Development, Human Resources, Behavioral Science 

• Certification in AML, KYC, or other financial crime-related disciplines is preferred. 

Experience 

• 5 years of experience as an L&D Manager/Assistant Manager, preferably in financial services, compliance, or risk management settings. 

• Strong understanding of financial crime regulations, processes, and risk mitigation strategies. [Preferred] 

• Proven experience designing and delivering specialized training programs for financial crime or compliance units. 

• Experience working in consulting firms or having consulting experience is preferred. 

Technical Skills 

• Training Expertise: Expertise in instructional design methodologies and adult learning principles.  

• Learning Technology: Experience in leveraging learning management systems (LMS) and e-learn platforms. 

• Data Analysis: Ability to analyze data and translate insights into actionable L&D strategies. 

• Team Management: Strong team management to lead the L&D team. 

• Project Management: Ability to oversee and manage L&D programmes, ensuring that these meet the objectives, timelines and budget. 

• Change Leadership: Skills to lead change initiatives driven by L&D. Generate enthusiasm during transition. 

• Leadership Development: Experience in designing and delivering leadership programmes for supervisors, managers and directors. 

Core Competencies 

• Excellent stakeholder management and collaboration skills. 

• Excellent facilitation, presentation, and communication abilities. 

• Analytical mindset with a focus on continuous improvement. 

• Inclusive mindset  

#PwCSEAC