Recognize, address, solve, and forward incidents in an efficient manner.
Oversee the consistent health monitoring of the platform.
Address challenges faced by the platform's end-users.
Design operational tools, enhancements, and automation strategies.
Engage in detailed problem analysis; pinpoint and rectify recurring issues, and work on establishing automated, self-repairing solutions.
Take part in outage-related discussions.
Craft clear and easily understood documentation for both the environment and operational practices.
Commit to a continuous 24x7 shift rotation.
Your Credentials:
A pronounced commitment to ownership, customer assistance, and ethical standards, showcased via superior communication skills.
Capable of tackling intricate engineering challenges utilizing debugging and analytical abilities.
Comprehensive expertise in the Linux operating system, covering aspects like disk, file system, process, resources, users, packages, and service management.
Skilled in detecting and rectifying server hardware issues using native OS tools.
Operational familiarity with container technologies and cluster administration platforms such as Docker and Kubernetes.
An innate drive to replace manual tasks with automated solutions.
Proficiency in scripting languages, for instance, Bash or Python.
A grasp on common network protocols and elements like TSL/SSL, DNS, ECMP, TCP/IP, ICMP, the OSI framework, subnetting, and load distribution techniques.
Prior experience with tools for logging, telemetry, and monitoring, such as Splunk or Prometheus.
Holds a bachelor's degree or an advanced qualification.
Bonus Attributes:
Certification as a RedHat System Administrator.
Knowledge of the Linux kernel environment, including processes, threads, memory, static/shared libraries, interprocess interactions, and signals.
Experience in managing a wide array of systems using configuration management tools like Puppet, Chef, Ansible, or Salt.
Proficiency in interacting with APIs and serialization formats such as JSON and YAML.
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