Linux Software Engineering Specialist (L2 Support)

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com 

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

Responsible for providing best-in-class technical support to a global customer base. Maintains ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction. Good in scripting and automation.

What will your job look like?

• You will support customer functional and non-functional testing activities, providing technical expertise on Amdocs products and telco standards (LTE, 3G, SS7, Diameter), customizing emulators flows/scripts
• You will work closely with off-shore and on-shore Amdocs teams while troubleshooting and investigating issues
• You will deploy and integrate Amdocs solutions into the customer telecom network, working directly with customers and 3^rd party vendors
• You will support production systems for critical customers 24/7 in weekly shifts (on-call duty)
• You will do automation of test scripts and assist in validating of scenarios
• You will investigate issues by reviewing/debugging solutions, provide workarounds, and review changes for operability to maintain existing software solutions.

All you need is...

• Bachelor's degree in Science/IT/Computing or equivalent and 5+ years' experience as a software engineer or a software support engineer- L2 Support.
• Role Requirements-Must Have
  • Understanding of Network concepts
  • Understanding of network protocols
  • Analytical thinking
  • Python or Bash scripting.
  • Linux System troubleshooting.
    
    Nice to have / Preferred experience
    
    
  • SS7, Diameter and HTTP server.
  • Network Troubleshooting.
  • Experience on Intelligent Routing Controller, Load balancer
  • Customer-facing experience 
  • Generative AI
  • SLEE technology knowledge 
  • Python automation
  • Application Server maintenance and troubleshooting experience 
  • Willing to work on a Dayshift, Hybrid set up (3x per week) and in BGC, Taguig City or in Ortigas, Pasig City.
  • Local hiring only. Location: Manila, Philippines.  

Why you will love this job:

• You will be part of a talented team, working on challenging projects
• You will have the opportunity to learn the industry's most recent trends
• You will be challenged to develop non-standard solutions for continuously evolving environments and standards  
• You will have the opportunity for personal growth
• You will have the opportunity to work with the industry's most advanced technologies