Loadshift Operations Coordinator

The Operations Team is responsible for coordinating freight jobs, building strong relationships with shippers and carriers, and ensuring smooth logistics operations across Australia.

• Drive award rates by ensuring freight jobs get matched and awarded efficiently
• Generate revenue by actively coordinating jobs to achieve GMV growth targets
• Build and maintain strong clientele relationships with shippers to turn them into repeat platform users
• Expand and cultivate a reliable carrier network directory through effective matching and relationship management
• Monitor newly posted freight jobs to ensure they receive timely and appropriate attention
• Communicate with shippers to confirm job details, answer inquiries, and support job awarding
• Coordinate daily transport movements and proactively reschedule shipments when disruptions occur
• Assist carriers in quoting on jobs that need additional support and guide shippers in selecting the best available offers
• Engage with carriers to match them with suitable jobs based on pricing, availability, and past performance
• Identify and resolve delivery issues or potential errors, escalating to relevant teams when necessary
• Deliver a smooth and professional experience that encourages repeat use from both shippers and carriers
• Maintain accurate records of daily activities and contribute to key performance indicators such as job awards and coordination compliance
• Effectively communicate complex information to a variety of users
• Incorporate changes in work practices in response to changes requested by management
• Understand that Loadshift is a dynamic platform and be willing to embrace changes in the service we offer
• Adhere to Freelancer policies and procedures
• Actively contribute to team meetings and training sessions
• Offer suggestions for improvements
• Perform other duties as required