Loan Servicing Manager I

• Oversee a team of loan servicing specialists, ensuring adherence to established policies and procedures in managing an assigned portfolio of loans.
• Interpret complex loan documents, applying broad knowledge of lending services principles and practices to ensure accurate loan servicing.
• Liaise with internal and external contacts, utilizing effective listening and questioning skills to resolve short-term problems and facilitate win-win solutions.
• Monitor and manage deadlines, employing advanced time management and organization skills to ensure efficient loan servicing operations.
• Contribute to the continuous improvement of our loan servicing processes, leveraging critical thinking skills to identify opportunities for optimization and efficiency.

• Two or more years of experience or equivalent expertise in managing loan servicing operations, with a focus on interpreting loan documents and ensuring adherence to deadlines.
• Demonstrated proficiency in conflict management, with a track record of facilitating discussions between conflicting parties to create win-win solutions.
• Proven ability in critical thinking, with experience in organizing, comparing, and critically evaluating various aspects of loan servicing situations to generate conclusions consistent with the facts and associated risks.
• Experience in stakeholder management, with the ability to establish productive working relationships with stakeholders, cross-functional teams, and clients to drive mutually beneficial outcomes.
• Advanced skills in strategic planning and time management, with a demonstrated ability to define organizational direction, allocate resources, and manage multiple tasks efficiently to achieve goals effectively.
• Experience with Transformational Tools as such excel/macros, Alteryx, Tableau, UiPath
• Experience with process re-engineering, simplifying workflows
• Experience with project management

• Strong organizational skills that enable efficient functioning in high-volume, fast-paced, deadline-oriented environments, ensuring adherence to service level agreements and timely delivery.
• Keen awareness of operational risks throughout the lending lifecycle, supporting effective identification and mitigation of potential issues through critical thinking.
• Proficiency in data and technology literacy, enabling the analysis of data and implementation of innovative solutions, with the ability to integrate advanced technologies to enhance operational efficiency.
• Outstanding leadership qualities, demonstrated through the ability to deliver feedback, mentor, and coach others, fostering development and high performance within teams.
• Expertise in managing and developing high-performance teams through continuous training and dynamic coaching, ensuring adherence to Key Performance Indicators (KPI) targets and driving team success.

Shift Schedule: 8pm-5am or 10pm-7am PHT