Logic Monitor Administrator/ Engineer

SUMMARY

As a LogicMonitor Administrator/Monitoring Engineer, you
will possess hands-on experience with LogicMonitor administration, solid
programming knowledge (Groovy, Java, Python, Powershell), ability to work with
ServiceNow and Salesforce teams, and a strong understanding of server and
network infrastructures. This role is responsible for enabling consistent,
accurate, and automated monitoring across diverse device types, cloud
platforms, and APIs.  The applicant will
be working within a pre-existing environment with years of design and
infrastructure to both keep it operating efficiently while also exploring
future improvements.

JOB RESPONSIBILITIES

LogicMonitor Platform Administration

• Manage day-to-day administration of the
  LogicMonitor platform, including user management, monitoring configurations,
  device onboarding, dashboards, and alerting.
  
• Process MACDs (Moves, Adds, Changes,
  Deletes) across devices, groups, configurations, etc.
  
• Validate, troubleshoot, and resolve
  LogicMonitor platform issues; escalating to vendor support when necessary.
  
• Maintain data consistency, accuracy, and
  hygiene within the platform.
  
• Build reports for clients and internal
  Service Delivery staff.
  
• Research, update, and maintain 1000’s of
  device DataSources across the platform to ensure health and to maintain updated
  requirements across all hardware.
  
• Design, build, and maintain LogicMonitor to
  ITSM (ServiceNow) workflows, integrations, and automations.
  
• Experience with LogicModules.
  
• Awareness of upcoming and current
  LogicMonitor functionality including LM Envision and Edwin AI (correlation,
  automation, and agentic agents).
  

Monitoring Engineering & Automation

• Develop, update, and enhance LogicMonitor
  DataSources, EventSources, PropertySources, config sources, and scripts.
  
• Write automation workflows and custom
  integrations using Groovy, Java, Python, and automation scripting tools.  PowerShell scripting experience is a plus.
  
• Automate onboarding, configuration updates,
  and repetitive administrative tasks to improve operational efficiency.
  
• Build internal tools and scripts to
  streamline monitoring processes and ensure scalability.
  

Device Onboarding & Monitoring
Optimization

• Perform end-to-end device onboarding for
  servers, network devices, applications, cloud resources, and APIs.
  
• Configure and validate monitoring using
  SNMP, WMI, OIDs, and other collection methods/monitoring mechanisms.
  
• Ensure monitoring accuracy, threshold
  tuning, and alert fidelity for all onboarded devices.
  
• Collaborate with server, network, cloud,
  and application teams to define monitoring requirements.
  
• Collaborate with clients and onboarding
  project teams for device and client onboarding.
  

API & Cloud Integrations

• Implement, configure, and maintain API
  integrations with cloud and network platforms, including but not limited to
  Cisco Meraki, Microsoft Azure, Amazon Web Services (AWS).
  
• Develop custom collectors or scripts to
  support platforms not covered by native integrations.
  
• Cross-Functional Collaboration
  
• Work very closely with another LM
  administrator as well as ServiceNow and Salesforce teams to facilitate the
  entire monitoring and management workflow.
  
• Work closely with infrastructure, DevOps,
  network engineering, and application teams to ensure complete monitoring
  coverage.
  
• Excellent interpersonal skills to aid in
  working in tandem with internal staff in addition to client facing calls for
  onboarding, troubleshooting, and platform escalations.
  
• Document processes, standards, DataSource
  customizations, workflows, and integration patterns.
  
• Provide recommendations for monitoring
  improvements, standardization, and automation opportunities.
  

QUALIFICATIONS

• 5+ years of administering LogicMonitor or
  enterprise monitoring platforms.
  
• 2+ years of LogicMonitor specific
  experience.
  
• Proficiency in Groovy, Java, Python, and
  general automation scripting.
  
• Experience working with modern Linux and
  Windows systems environments.
  
• Strong understanding of SNMP, WMI, OID
  structures, and other monitoring protocols.
  
• Strong understanding of server
  infrastructures (Windows & Linux) and networking fundamentals.
  
• Experience building or customizing
  monitoring DataSources or equivalent monitoring templates.
  
• Familiarity with REST APIs, JSON, and
  integration workflows.
  
• Experience with cloud platforms: Azure,
  AWS.
  
• Ability to analyze complex monitoring data
  and troubleshoot collection issues.
  
• Strong documentation, communication, and
  team collaboration abilities.
  
• Preferred Qualifications/Experience
  
• LogicMonitor Certified Professional (LMCP)
  or equivalent certifications.
  
• Experience with infrastructure automation
  (Ansible, Terraform, PowerShell).
  
• Familiarity with modern CI/CD workflows.
  
• Background or familiarity in SRE, DevOps,
  or monitoring engineering roles.
  
• Knowledge of container monitoring
  (Kubernetes, Docker).
  
• Minor experience or awareness of Salesforce
  CRM to accommodate data entry for LogicMonitor data synchronization.
  
• Experience with ITIL practices and service
  management frameworks.
  

JOB REQUIREMENTS

• Should be willing to
  accept a long-term work-from-home arrangement
  
• Should be amenable to
  a permanent night shift schedule