Managed Service Provider (T1)

Company : Staff4me

Job Type : Full Time

General Santos City (Dadiangas), Soccsksargen

Job Description - Managed Service Provider (T1)

Basic network troubleshooting, equipment monitoring, and basic configuration support including:
24/7 assistance for Layer 1 network troubleshooting with guests and staffs (HSIA, Telco, SD WAN (Velocloud) and Dispatch support via call, emails and chats.
Proactive monitoring of equipment and tickets and engagement to resolve network issues and outages
Perform basic and pre-approved equipment access (“SOPs”)(i.e. accessing controllers, rebooting APs and adtrans .)
Circuit monitoring assistance and case management through resolution of internet and network outages
Notification of outages to practice and remote troubleshooting of hardware status with employees
Working with ISPs, circuit carriers to monitor and manage including tracking service outages through resolution
Escalation of unresolvable or advanced configuration issues to advanced support tiers (Tier 2, engineering, etc) while maintaining responsibility for case management – escalated topics included, but are not limited to:
Configuration change requests/Outages outside of pre-approved SOPs, requiring change management overview or advanced network planning.
Outages caused or related to non-store specific networking (data center outages, etc.)
Firmware Upgrades to Network hardware
Extended outages impacting practice performance that require advanced application or network specific knowledge.
Labeling and Asset Management of Hardware

Experience in HSIA - technical support and Telco support is an advantage
Must have good to excellent English communication skills (both written and oral)
Excellent problem-solving and troubleshooting skills.
The ability to follow troubleshooting documentation ranging from simple to complex.
The ability to communicate technical information in an accessible manner to non-technical employees and guests.
A process improvement mindset.
Ability to effectively prioritize and execute tasks in a high-pressure/high-paced environment.
Customer-service focus.
Collaborative mindset.
Hands-on problem-solving ability

Original job Managed Service Provider (T1) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Managed Service Provider (T1)

Job Description - Managed Service Provider (T1)

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