Management Information Systems - Process Specialist

TASQ is looking for a Senior Associate MIS/RTA in Clark, Pampanga. The screening interview will be done over the phone.

Benefits:

• HMO coverage for the employee and two dependents starting Day 1
• Quarterly performance bonuses
• Excellent opportunities for career growth and development
• 15% Night Differential
• 15 days of paid leave annually

Qualifications:

• Bachelor's degree in any field
• At least 3 years of MIS/RTA experience, preferably within BPO or Shared Services
• Exposure to Scheduling, Capacity Planning, Forecasting, and Reporting
• Proficient in MIS Scheduling tools such as PowerBI, VBA, Macros, and Excel
• Strong skills in MS Office tools, especially Excel
• Demonstrates initiative, organization, and attention to detail
• Flexible, able to follow instructions, and manage multiple tasks efficiently
• Analytical mindset with sound decision-making skills; client-oriented
• Excellent listening, empathy, rapport-building, and communication skills
• Upholds high standards of ethics and integrity
• Willing to work in shifts
• Able to work onsite in Clark, Pampanga
• Available to start immediately

Important: Please ensure your CV clearly details your experience with MIS/RTA, reporting via Excel or Power BI, forecasting, scheduling, and capacity planning, if applicable.

Responsibilities:

• Develop and maintain forecast and staffing models to ensure optimal workforce staffing for business partners
• Provide analytical support and insights for business initiatives and market conditions, offering strategic recommendations
• Collaborate closely with business partners, proactively communicating trends, concerns, and data-driven suggestions
• Identify upcoming initiatives or changes impacting volume and staffing needs, assessing how these will affect operational planning
• Generate and update volume forecasts for inbound contact centers or processing departments using standard and advanced statistical techniques
• Continuously monitor staffing drivers such as volume, handle time, shrinkage, and occupancy; advise the business on necessary adjustments
• Build strong relationships with stakeholders and act as a trusted advisor for workforce planning