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Manager, CX Advisory

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Job Description - Manager, CX Advisory

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Tasks

  • Team Leadership & Management:
    • Lead and manage a team of data analysts, providing guidance, mentoring, and support to help them succeed in their roles.
    • Foster a collaborative, high-performance environment within the analytics team.
    • Conduct performance reviews, set goals, and provide professional development opportunities for team members.
  • Analytics Strategy & Execution:
    • Analyze and operationalize data across various departments to monitor performance, identify trends, and develop actionable insights
    • Oversee operational analytics projects from inception to completion, ensuring timely delivery and alignment with organizational priorities
    • Develop and execute operational analytics strategies to support the business objectives of various departments (e.g., marketing, finance, operations).
    • Develop predictive models and advanced analytics solutions to address business challenges and identify growth opportunities.
    • Map clients’ strategic and core customer experience processes
    • Deliver effective process gap identification activities to detect improvement and opportunity areas systematically and proactively
    • Provide quantified (with ROI) and actionable recommendations to improve operational performance on KPIS.
    • Journey map and re-design, focus on identifying opportunities to re-design the customer journey and better fulfill customer and client needs
  • Cross-Functional Collaboration:
    • Work closely with business internal and external stakeholders across various departments to understand their data needs and translate them into actionable insights.
    • Partner with product, marketing, sales, and finance teams to identify key business questions and deliver relevant data-driven solutions.
    • Communicate findings, insights, and recommendations clearly to non-technical stakeholders and senior leadership.
    • Will work with Operations to implement and measure recommendations.
    • Stakeholder Communication: Present findings and recommendations to executives and key stakeholders, simplifying complex data insights into clear and actionable business recommendations.
  • Reporting & Performance Monitoring:
    • Track and report on the effectiveness of data-driven initiatives.
    • Regularly report on the effectiveness of analytics initiatives, providing clear, actionable insights to senior leadership.
    • Monitor and evaluate the performance of analytics models and tools, ensuring they meet business needs and goals.

Requirements

  • Education:
    • Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, or related field
  • Experience:
    • BPO Experience Required
    • At least 3 years of experience in data analytics or business intelligence, with at least 1 year in a management role.
    • Proven experience in delivering actionable insights from large datasets and building reports and dashboards.
    • Strong understanding of analytics tools and technologies, such as SQL, Python, R, Tableau, Power BI, etc.
  • Skills:
    • Leadership and team management skills, with a track record of leading analytics projects.
    • Excellent communication and presentation skills, with the ability to simplify complex data insights for non-technical audiences.
    • Deep understanding of data architecture, data governance, and business intelligence systems.
    • Experience with data visualization, statistical modeling, and business intelligence platforms.
    • Strong problem-solving skills and the ability to think strategically about data applications.
    • Expertise in using machine learning algorithms, predictive modeling, and statistical analysis to support business initiatives.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Original job Manager, CX Advisory posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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