Manager, GCD Operational Risk and Compliance

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

The Risk and Compliance team in Group Operations plays a critical role in ensuring that the team operates within its defined risk appetite, complies with group risk and compliance policies and standards, applicable regulatory requirements, and upholds robust governance standards. This function acts as an oversight and advisory body, supporting operational teams while maintaining a clear boundary to provide objective risk evaluation and compliance assurance.

The duties and responsibilities include but are not limited to:

• Partner with GCD Philippines Leadership and when required wider GCD and Group Operations 

leadership to drive accountability of risk by the first line.

o Ensure the effective implementation of the organisation's risk management framework, 

aligning with policy requirements, applicable regulatory requirements and best practices to 

support strategic objectives.

o Ensure GCD Philippines remains compliant with relevant GRC policies, applicable 

regulatory requirements and industry requirements by conducting gap analyses, preparing 

for audits, and implementing necessary changes.

o Ensure implementation of robust governance measures inline with Group standards. 

• Lead enterprise risk assessments, identify emerging risks, and maintain an updated risk register.

• Develop key risk indicators (KRIs) to monitor risk exposure and trigger timely mitigation actions.

• Review and enhance risk-related procedures, and controls in GCD Philippines. 

• Provide guidance to ensure alignment with risk management standards.

• Support the identification, logging, and resolution of risk events and issues. Support root cause 

analysis and ensure lessons learned are integrated into the risk framework.

• Provide accurate and timely risk reports to senior management and the board. Highlight critical 

risks, trends, and recommendations to support informed decision-making.

• Act as a trusted advisor to business units, fostering a risk-aware culture and ensuring risk 

management practices are embedded in day-to-day operations.

• Develop and deliver risk management training programs to increase risk awareness and capability 

across the organization.

• Monitor industry trends, regulatory changes, and internal feedback to continuously improve the

risk and compliance environment n GCD Philippines

• Support GCD location Leadership in enhancing a Risk Culture across the team.

• Work collaboratively with the relevant regional risk teams (whose work is offshored to GCD) to 

strengthen the GCD risk and compliance environment. 

General Tasks:

• Monitor /Oversee processes in place that demonstrate GCD location’s compliance to Group 

Risk and Compliance policies.

• Monitor risk events and Issues, help with conduct root cause analysis sessions 

• Generate KRI reporting, monitor risk exposure and trigger timely mitigation actions

• Lead Enterprise Risk Assessments for assigned Global Client Delivery location.

• Work with GCD location leadership to ensure risk management is embedded and 

coordinated in services and initiatives.

• Conduct Control testing as needed to give assurance to the GCD location leadership of 

control effectiveness.

• Run initiatives to drive a Risk and Compliance culture in the location.

• Build and maintain effective relationships with stakeholders, second line teams both in the 

region and group, to ensure that GCD colleagues understand and are able to respond 

appropriately to developments as they arise.

• A key member of the location GCD management team, adding value to strategy and

delivery through a sound understanding of what the other teams and functions do. 

• Pro-actively manage own development, encompassing both technical and leadership requirements

to a level appropriate to role that supports the IQ-EQ Values

• Use own judgement to bring to the attention of (senior) management any issues which you feel

appropriate, in particular ensuring that concerns and identified risks are reported in a timely and

effective manner.

• Ensure that risk management processes are embedded in the culture, operations and systems used

by all location GCD colleagues, driving and exemplifying adherence to agreed policies, procedures 

andapplicable regulation.

• Maintain up-to-date information on developments in the regulatory environment that affect the

business and ensure compliance at all times.

Key competencies for position and level:

• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high 

energy, and enthusiasm.

• Communicates effectively - Developing and delivering multi-mode communications that convey a 

clear understanding of the unique needs of different audiences.

• Collaborates - Building partnerships and working collaboratively with others to meet shared 

objectives.

• Manages Complexity – Making sense of complex, high quantity, and sometimes contradictory

information to effectively solve problems.

• Demonstrating courage - Stepping up to address difficult issues, saying what needs to be said.

• Interpersonal savvy- Relating openly and comfortably with diverse groups of people.

• Persuades - Using compelling arguments to gain the support and commitment of others.

Key behaviours we expect to see.

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will

be expected to demonstrate the following:

• Ability to inspire trust and confidence across the GCD locations 

• Strong Relationship Management skills

• ‘Hands-on’ and pragmatic

• Integrity and transparency

• Resilient – can work in a fast-paced environment.

• Self-awareness with understanding of emotional intelligence

• Strong organisation and analytical skills

• Excellent communication and influencing skills.

• Ability to deliver on time every time

• Evidence of role modelling effective skills as a team player and promoting teamwork and 

collaboration amongst others

• Experience of having strong, positive relationships with colleagues and senior leadership across the organisations

• Excellent written and verbal communication skills

• Highly effective listening skills and able to make and communicate rational judgments in a decisive 

manner

Education and Certifications:

• Bachelor’s degree in finance, risk management, business administration, law, or a related field 
• Professional certifications such as CRISC, CISA, CAMS, CIA, or equivalent are desirable.
• Continuous professional development to remain abreast of industry trends and regulatory developments.

Industry Expertise

• Minimum of 5 years of experience in risk management (second line preferred), compliance or governance roles within the financial services sector (Fund administration experience preferred)
• Strong understanding of financial services operations, including regulatory requirements, Industry standards and best practices
• Familiarity with financial products, services, and operational processes (e.g., fund administration, Corporate secretarial services, payments, investment services).

 Risk Management Proficiency:

• Proven experience in implementing and managing operational risk frameworks (e.g., RCSA, incident management, control testing
• Expertise in identifying, assessing, mitigating, and monitoring operational risks within a financial services context.
• Ability to effectively challenge first-line risk assessments and provide oversight.

 Stakeholder Management:

• Experience working collaboratively with senior leaders, operational teams, and cross-functional partners (e.g., HR, Tech).
• Skilled in advising and influencing stakeholders on risk mitigation and compliance strategies.
• Ability to maintain independence and objectivity while fostering strong relationships.

 Governance and Reporting:

•  Track record of preparing and presenting risk and compliance reports to senior management, committees, and boards.
• Familiarity with governance practices, oversight committees, and control enhancements.

 Technology and Tools:

• Experience using risk and compliance management platforms (e.g., MetricStream, Archer, ServiceNow) and data visualization tools (e.g., Power BI, Tableau)
• Understanding of emerging risks related to technology, such as cyber threats and operational resilience challenges.

Skills and Attributes:

• •Strong analytical and problem-solving skills with the ability to interpret complex information and provide actionable insights.
• Excellent written and verbal communication skills to articulate risks and compliance matters clearly and effectively.
• Leadership experience, with a track record of mentoring and managing teams or projects in a risk or compliance environment.
• Ability to thrive in a fast-paced, regulated environment, demonstrating resilience and adaptability.

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.