Manager, Learning Architecture Capabilities

Manager (Learning Architecture Capabilities)

You Lead the Way. We’ve Got Your Back.

#10th in Fortune Magazine’s 2025 World’s Most Admired Companies
#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers
#1st for Digital Experiences in J.D. Power U.S. Study 2024
#1st in Fortune’s Best Workplaces in Financial Services and Insurance 2024

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Global Learning & Knowledge Management (GLKM) organization provides a full range of dynamic, evolving learning and performance solutions that enrich our colleague’s skills and knowledge. We power engagement and drive business results across Global Services (GS) through talent solutions. We are seeking a Director of Learning Architecture Enablement who will serve on the Global Learning Architecture (GLA) leadership team.

GLA is responsible for partnering with business leaders, subject matter experts, and the wider GLKM  team to develop and implement global learning solutions that align with key business strategies and enhance organizational performance.  With a focus on the highest quality of design and development, they will contribute to the conceptualization, development, implementation and measurement of all learning solutions.

How will you make an impact in this role?

This Manager of Learning Architecture Capabilities is responsible for leading the third party relationships with our content creation vendors as well as managing our Learning Content Management System (LCMS).  This position is ideal for someone who is experienced in the technical aspects of MS SharePoint and Power Platforms and is a strong relationship builder. This position will report into the Director, Global Learning Architecture (GLA) Enablement.

Responsibilities:

• Lead a team (approx. 4) focused on the development of the platform and definition of the business processes for our Learning Content Management System (LCMS)


• Support team is identifying technical solutions within Microsoft Share Point and Power Platform Services


• Ensure Third Party Lifecycle Management responsibilities are met for all vendor relationships 


• Maintain ongoing knowledge of third party platforms technical releases and roadmaps 


• Work across GLA and GLKM to ensure teams are aware of business processes and drive adoption of those processes


• Partner with learning content governance to ensure our Learning Content Management System (LCMS) supports the ongoing governance of our materials. 


• Collaborate closely with the Instructional Design teams to ensure alignment on the content storage strategy and process.


• Ensure technical elements support regulatory requirements of content governance. 


• Work to continuously improve process effectiveness and efficiency.

Minimum Qualifications:

• Strong history of experience developing and customizing Microsoft SharePoint including security architecture, permissions, lists, libraries, etc.


• Strong history utilizing PowerApps formulas and development methods.


• Experience with connectors for Power Apps and Power Automate


• Experience with APIs, JQuery, JS and XML


• Project Management Leadership: Develop and execute plans to effectively scale solutions globally across GLA. Provide strong project management leadership, overseeing timelines, removing roadblocks and ensuring milestones are achieved with strong attention to detail.


• Results-Driver and Change Management Expert: Identify opportunities, obstacles/risks and develop recommendations for improvements. Ensure adoption of governance process across GLA. Develop and implement user readiness programs, ensuring colleagues are equipped with the skills and knowledge for successful adoption.


• Operational Efficiency: Document and refine processes to maximize efficiency and effectiveness.


• Cross-Functional Leader: Demonstrated ability to lead and partner with cross-functional, virtual teams and operate autonomously, making complex decisions in situations of ambiguity and time pressure.


• Navigate AXP’s compliance & risk management framework by attending key forums, planning for needs, and ensuring appropriate risk management and mitigation strategies are in place.


• Collaboration Champion: Collaborate with peers to pilot and iterate enablement processes.


• Continuous Improvement: Drive a culture of continuous improvement and adapt our strategies to the evolving needs of our colleagues, seeking input along the way. 


• Problem Solver: Capacity to be a change agent - not afraid to challenge the status quo.


• Experience with learning teams preferred.

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig


• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)


• Work From Home Requirements:
  
  
  
  • Must have at least 25 mbps internet connection plan / speed
  
  
  • Must have a private & quiet area to work at home
  
  
  
  


• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 


• Bonus incentives 


• Support for financial-well-being and retirement 


• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 


• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 


• Generous paid parental leave policies (depending on your location) 


• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 


• Free and confidential counseling support through our Healthy Minds program 


• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.

To know more about our recruitment process, you may watch this short video – What to Expect: Recruitment at American Express