Manager, Operational Compliance Services

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

Job Summary: A leadership position responsible for managing a team of AML/KYC and FATCA professionals while ensuring operational excellence and regulatory compliance. This role oversees team performance, 

service delivery and resource allocation while maintaining high standards of technical accuracy.

Core Responsibilities:

• Lead team performance and development
• Ensure service delivery excellence
• Manage client relationships
• Drive operational efficiency
• Monitor compliance standards
• Oversee resource allocation
• Direct process improvements
• Ensure regulatory compliance
• Manage team workload

Tasks:

• Manage team resources
• Conduct performance reviews
• Set team objectives
• Monitor deliverables
• Handle escalated matters
• Review complex cases
• Implement quality controls
• Manage departmental budgets
• Drive process improvements
• Oversee client satisfaction
• Direct team development
• Ensure regulatory standards
• Coordinate cross-functional efforts

Educational Background:

• Bachelor’s degree in finance, Accounting, Business Management, or related disciplines
• Advanced degree (e.g., MBA) or professional certification (ACAMS) is an advantage

Professional Experience:

• Minimum of 5 years of AML/KYC compliance experience
• Background in wholesale banking, corporate funds, or private equity is strongly preferred
• Experience managing compliance teams is essential
• Must be available and willing to work on a night shift schedule

Skills and Key Behaviours:

In addition to upholding our Group Values (Authentic, Bold, and Collaborative), the role holder will be 

expected to demonstrate the following:

• Expertise in managing compliance teams and ensuring operational excellence
• Proficiency in resource allocation and regulatory adherence
• Strong understanding of risk management principles
• Leadership and team development capabilities
• Effective communication and stakeholder management
• Strategic mindset with a focus on continuous improvement
• Decisive and results-driven approach to addressing challenges
  
   

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.