Manager - Operational Risk Management

Manager, Operational Risk Management (ORM)

#4th in Great Place to Work's Best Company To Work For 2025
#10th in Fortune Magazine’s 2025 World’s Most Admired Companies
#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers
Top GBS Employers for the Philippines (2025) by the Everest Group

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Global Risk & Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.

Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.

The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes.

The objective of the ORM Governance team is to develop, oversee and strengthen the organization’s ORM framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices.

ORM Governance is looking for a Senior Manager of ORM Transformation who will help set the strategy and execution of the transformation of the Operational Risk Management framework for the enterprise. This is a high visibility opportunity that includes working with cross functional stakeholders across the enterprise including several senior leaders.

The Manager, Operational Risk Management (ORM), Transformation will:

•      Play a significant role in developing strategy and driving execution of transformation of operational risk across the enterprise


•      Run initiatives within Program Management Office to transform the organization


•      Contribute to plans related to remediation of Matters Requiring Attention (MRAs)


•      Manage a robust communication plan to keep relevant stakeholders at different levels informed, obtain buy-in, receive inputs and remove roadblocks as relevant


•       Stay abreast of regulatory changes and industry best practices, and lead regulatory engagement, and provide oversight of processes to monitor, evaluate and integrate regulatory changes into OR framework & trainings


•        Regularly evaluate the risk governance framework’s effectiveness, identifying improvement opportunities and ensuring implementation of enhancements


•       Collaborate across cross-functional stakeholders, bringing them along and ensure comprehensive engagement in initiatives and projects


•        Manage ORM technology/systems and contribute to an innovation strategy

Minimum Qualifications:

• 5 -10+ years of experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understands critical operational risk management lifecycle activities)


• Project management skills and experience


• Strong relationship building skills and ability to effectively collaborate and work with stakeholders across groups, geographies and with varying backgrounds


• Experience driving transformational change across the enterprise


• Knowledge of regulatory changes and industry best practices, leading regulatory engagement and providing oversight of processes to monitor, evaluate and integrate regulatory changes into operational risk framework and training


• Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively


• Excellent communication and interpersonal skills


• Ability to operate independently in a highly complex matrixed environment
  

ORMCM

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig


• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)


• Work From Home Requirements:
  
  
  
  • Must have at least 25 mbps internet connection plan / speed
  
  
  • Must have a private & quiet area to work at home
  
  
  
  


• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 


• Bonus incentives 


• Support for financial-well-being and retirement 


• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 


• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 


• Generous paid parental leave policies (depending on your location) 


• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 


• Free and confidential counseling support through our Healthy Minds program 


• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.