Manager (People Manager - Team Lead)

About True North Insights

True North Insights is a global expert network that connects organizations with subject matter experts who provide critical insights to inform strategic decision-making.

We believe the right knowledge can move the world forward. Since day one, that belief has driven everything we do. We exist to break through complexity, giving global investors and business leaders frictionless access to the insights that matter most — insights that fuel confident decisions, unlock opportunity, and power successful careers.

Founded in 2019 in New York City, our firm has skyrocketed from launch to becoming #7 in North America and #10 globally in just five years — and we’re just getting started. As we expand into Europe and beyond, there’s never been a better time to join our high-growth, global team.

• This job is night shift supporting our NYC office


• This Job is a hybrid. In-office is required 3 days per week. Note: You will be on-site 5 days until you complete your training period and achieve your KPIs. Then hybrid, 3 days in office, 2 days remote in our Armstrong Corporate Center – Makati 

Why Join Us?

A career in our client services practice will provide you the opportunity to help institutional investors and management consultants discover new insights and make cutting edge business decisions by connecting them with industry subject matter experts for 1-1 discussions. As part of our team, you will develop a deep understanding of a client's underlying research interest and build a knowledge base of multiple industries. 

No two days are the same at True North Insights. At one moment you will be assisting a hedge fund's research into the European airlines market by recruiting an industry expert in the space. At the next you will be working alongside a global management consulting firm and speaking to a former c-suite executive from a Fortune 10 company who can provide insights into the United States eCommerce and Grocery Delivery space. 

Does this sound interesting to you? 

Manager - Job Responsibilities

• We will ask you to challenge the norm and contribute to solutions to build something new to shape our firm. Have an idea on something we could be doing better? Set up a meeting with your Director of Research to build a proposal and watch your idea become a reality. 


• Directly manage a team of Associates, including training, coaching, workload management, and engagement.


• Ensure team members are achieving targets and KPIs.


• Contribute to a fast-paced company growth strategy through training junior team members, process improvement planning, and account strategy


• Due to the global nature of our business, Managers will need to be flexible in working hours for engaging industry experts in various geographies and managing team outcomes. 

Qualifications

• Strong academic background gained in any undergraduate degree.


• 2+ years of leadership experience in high-volume, client-facing delivery roles (e.g., sales, recruitment agency, or fast-paced BPO).


• Direct experience managing a team of at least 5 junior members and stakeholders, with a demonstrated ability to hold them accountable to individual targets and KPIs.


• Proven experience building a team from the ground up, including involvement in hiring, onboarding, and establishing foundational processes.


• Solid background in sales with a proven track record of succeeding in high-pressure, metric-driven environments.


• 1.5+ years of working experience at an expert network/primary research firm preferred, not required.


• Fluent and strong proficiency in written and spoken English. 


• Excellent interpersonal, written, and verbal communication skills.


• Strong time management skills and ability to set own schedule without falling behind on tasks.


• Detail-oriented, strong organizational skills and ability to multitask projects in a fast-paced & changing environment both independently & collaboratively.


• Ability to thrive in a collaborative, team environment.


• An energetic self-starter with an entrepreneurial mindset who can learn quickly and actively seeks out new business opportunities.


• Openness to being mentored and given constructive feedback.


• Mature, professional, self-assured, presentable, humble, confident are just a few of the words to describe successful Managers.

Compensation + Benefits:

• Competitive compensation program - Monthly Salary + unlimited quarterly performance bonus 


• Vacation leave, US holiday leave, sick leave


• 13th Month Pay


• Government Mandated Benefits + HMO


• Be a member of a pioneer office at the World's Fastest-Growing Expert Network


• You will work with our HQ in NYC. Be a part of a fun, friendly, and family-oriented culture


• Very fast paced and motivated culture


• High growth potential and management opportunities in the immediate term and future

HR Information: 

• Job Title: Manager


• Location: Makati, Manila, Philippines - Armstrong Corporate Center


• Company: True North Insights (you will be employed through our EOR)


• Start date: ASAP


• Shift: Night Shift (Shift starts at 9AM EST), additional hours will be necessary


• Onsite/Hybrid/Remote: Onsite required 3 days a week in Makati. Note: 5 days on-site will be required during your training period, and until after you achieve your target KPI. 


• Compensation: Competitive Compensation package, inclusive of basic salary, uncapped/unlimited performance bonuses, 13 month bonus, HMO, and promotion opportunities 

Website: https://truenorthinsights.com/