Manager, Quality Audit (Account-to-Report / Order-to-Cash)

Position Summary

The Manager, Quality Audit (ATR / O2C) is responsible for leading the quality assurance and risk-based audit program for the Account-to-Report (ATR) and O2C process. This role provides independent oversight of process performance, control effectiveness, and compliance with internal policies, procedures, and accounting standards.

The role partners closely with Operations, Process Owners, and Leadership teams to identify risks, strengthen governance, drive continuous improvement, and deliver meaningful insights that support operational excellence. The Manager leads a team of Quality Auditors and ensures the delivery of high-quality audits, reporting, and advisory support across the ATR landscape.

Key Responsibilities

Quality Audit & Governance

• Lead the GBS ATR and O2C Quality Audit team and manage the end-to-end audit program
• Develop and maintain audit methodologies, risk-based audit plans, scorecards, and quality frameworks for ATR and O2C
• Ensure and perform effective transactional audit execution and coverage across key ATR activities (including General Ledger, Journal Entries, Balance Sheet Reconciliations, Fixed Assets, Intercompany Accounting, and Financial Reporting) and O2C activities (including Cash Application and Collection)
• Assess compliance with policies, accounting standards, SOPs, and key financial controls
• Identify risks, trends, control gaps, and improvement opportunities through audit and data analysis

Stakeholder Management

• Serve as the primary Quality Audit partner for ATR and O2C Operations
• Present audit findings, risks, trends, and recommendations to stakeholders.
• Partner with Process Owners and Operations Leaders to develop sustainable corrective actions and improvement plans.
• Support internal, external, and compliance-related audits as required.
• Support process migrations, and transformation projects through quality readiness assessments

Reporting & Continuous Improvement

• Develop and maintain quality dashboards, scorecards, and management reports.
• Support root cause analysis and corrective action planning
• Follow-up and escalate agreed corrective actions, where needed
• Support process standardization and continuous improvement initiatives
• Trigger improvements of process documentation and raises quality awareness in the organization

People Leadership

• Lead and coach a team of Quality Auditors incl establishing performance objectives, development plans, and succession strategies
• Provide functional trainings and advice to A2R and O2C auditors and build expertise on QA methodologies and quality standards
• Ensure effective resource planning and workload management.
• Drive employee engagement, accountability, and continuous learning

Qualifications

Education

• Bachelor's Degree in Accounting, Finance, or a related field.
• CPA, CIA, CMA, or equivalent professional certification preferred.

Experience

• 10+ years of professional experience in Internal Audit, Quality Control, Quality Assurance managing audits in a multinational GBS / GPO environment
• 4+ years of professional experience in Account-to-Report (ATR) operations, including Month-End Close, Journal Entries, Balance Sheet Reconciliations, General Ledger Accounting, Financial Reporting, and Internal Controls
• Strong knowledge of ATR processes, IFRS accounting principles, and financial controls as well as O2C process and quality standards (Cash Application and Collection)
• Minimum 2 years of people leadership experience.

Technical Skills

• Strong knowledge of accounting, financial reporting, and internal controls.
• Experience with manual and automated audit methodologies, quality frameworks, and risk assessment techniques.
• Experience with SAP S4 Hana or similar ERP platforms.
• Advanced genAI, Excel, reporting, and data analytics skills.
• Low code automation skills, eg Excel macros are a plus
• Fluency in English (C1+ level)

Personal Competencies

• Very good communication and stakeholder management skills 
• Team Player with leadership skills
• Creates a positive work environment, able to motivate and empower employees
• Persuasiveness and self-confidence
• High level of energy and positivity
• Very structured way of working with excellent time management, sets priorities and self-manages
• Passion for continuous learning and change management
• Ability to quickly understand, analyze, solution and present complex topics with good presentation skills
• Attention to detail, while being able to change perspective demonstrating strategic thinking

• Highly professional attitude characterized by a quality-, result- and customer-oriented working style