Manager, Resort Operation Training

• Plan, direct and facilitate the conduct of research,
  data gathering, evaluation and analysis of Hotel Operations' competencies to
  facilitate certification, enhancement and development.
  
• Oversee, design strategies, set direction, lead,
  negotiate, coordinate, monitor and conduct training programs to efficiently
  implement training plans, targets and objectives, as approved.
  
• Undertake studies, design tools, framework to
  identify, interpret and incorporate required competencies in developing,
  designing, preparing and implementing plans, programs, strategies, modules,
  schedules and budget for training and development.
  
• Design and implement tools, studies and strategies to
  monitor, evaluate and improve on the performance, effectiveness and feasibility
  of programs, plans, modules, interventions and other undertakings designed to
  address the training requirements.
  
• Supervise the development, integration and updating of
  training plans, strategies, programs, modules, manuals and kits based on
  identified competencies of staff to achieve operational efficiency.
  
• Engage representatives of departments, client and
  network in developing goals, executing plans and delivering results.
  
• Communicate clearly and consistently to mobilize teams
  and build momentum to get things done.
  
• Recommend, check and monitor implementation of
  training management interventions, strategies, procedures and programs.
  
• Prepare annual Hotel
  Training budget, subject to approval
  
• Keeps appropriate records of training expenses
  and tracks it against the budget plan.
  
• Regularly analyses budget
  data to identify trends and improve cost effectiveness of training investments.
  
• Gathers and organizes
  credible data to justify changes and additional resources.
  
• Recruit, select, develop,
  counsel, discipline and evaluate performance of staff to retain a highly
  motivated and diverse workforce.
  
• Deliver result by
  maximizing organizational effectiveness and sustainability.
  
• Ensure that staff have the
  support and tools they need to meet current and long -term organizational
  objectives.
  
• Align staff, work and
  systems with the business strategy to harmonize how they work and what they do.
  
• Conscientiously assign
  performance goals, offer regular performance feedback, and conduct timely
  performance discussions and reviews.
  
• Provide technical
  supervision and develop plans for staff to gain necessary knowledge, skills and
  abilities.
  
• Plan for and support staff
  in career development opportunities.
  
• Recruit, select, develop,
  counsel, discipline and evaluate performance of staff to retain a highly
  motivated and diverse workforce.
  
• Deliver result by
  maximizing organizational effectiveness and sustainability.
  
• Ensure that staffs have the
  support and tools they need to meet current and long -term organizational
  objectives.
  
• Align staff, work and
  systems with the business strategy to harmonize how they work and what they do.
  
• Conscientiously assign
  performance goals, offer regular performance feedback, and conduct timely
  performance discussions and reviews.
  
• Provide technical supervision and develop
  plans for staff to gain necessary knowledge, skills and abilities.
  
• Plan for and support staff
  in career development opportunities.
  
• Provide assistance to fellow Team Members to deliver
  excellent service to guests.
  
•  Interact with guests in a professional and courteous
  manner.
  
• Knowledgeable about the resort and casino's product
  and services.
  
• Observe procedures on handling lost and found items.
  
• Observe measures for ensuring safety, security and sanitation within
  area of responsibility;
  
• Clarify feedback, relay,
  coordinate and respond promptly and accordingly; and,
  
• Observe, apply, coordinate
  and cooperate in the implementation of related programs and exercises
  
• With the objective of
  ensuring compliance to established safety, security and sanitation programs and
  procedures of the Hotel.
  

Requirements

• College
  graduate of any Hospitality Management course, degree in Education is an
  advantage.
  
• At least
  five (5) years in Hotel Operations
  
• At least
  five (5) years of working experience in the development, administration,
  conduct and evaluation of training plans and programs, of which is in
  managerial capacity.
  
• Attended
  Hospitality Management and Training and Development seminars
  
• Outgoing and approachable; excellent
  communication and interpersonal skills
  
• Very good
  command of both written and spoken English; knowledge of another foreign
  language is an advantage
  
• Excellent
  leadership, planning and organization skills
  
• Analytical
  and result -oriented