Manager Training (PHL)

Position Title:

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Job Description:

Under general guidance and mentoring, provides oversight of a customer service unit. Primary duties may include, but are not limited to: May be responsible for establishing department policies and procedures. Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business. Hires, trains, coaches, counsels, and evaluates performance of direct reports. Requires BA/BS; 5 years in progressively complex customer service environment; or any  combination of education and experience, which would provide an equivalent background.