Mandarin Bilingual Customer Service Representative

Start Date: May 22, 2026

Work Arrangement: 100% Onsite (Metro Cebu)

Minimum Qualifications:

• New curriculum: SHS Graduate, old curriculum: completed at least 2 years in College (4 semesters with no back subjects)
• No prior call center experience required!
• At least HSK 3 fluency in Mandarin, and A2 fluency in English

Job Description:

• Respond swiftly and accurately to customer inquiries through phone and email, ensuring a seamless experience.
• Navigate challenging or sensitive customer concerns with utmost politeness and professionalism.
• Play an active role in compiling insightful reports that track customer activity and feedback.
• Develop a deep understanding of our products, systems, and the unique needs of our customers.
• Warmly address every incoming client help request, making each interaction positive and effective.
• Keep detailed records of queries and the steps taken to resolve them, maintaining transparency.