Mandarin Service Desk

Work Arrangement:

• Onsite during probationary period (6months), Hybrid upon regularization (3 days onsite, 2 days WFH)
• Pasay Office
• Shifting Schedule

Requirements:

• At least HSK 4 proficiency in Mandarin with certification
• At least 1 year of working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.
• At least 1 year of work experience in customer services support or having equivalent kind of skills experience, soft skills a must.

Responsibilities:

• Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.
• Applies understanding and knowledge of information systems products and services to assist users.
• Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
• Coordinates referrals to appropriate technical, professional, or service personnel.
• Receives and prioritizes issues and forwards using appropriate escalation procedures.