Mandarin-Cantonese Customer Specialist (Biggest BPO Company)

BENEFITS : 15% Night Differential
Day 1 HMO
13th-month pay
SSS
Philhealth
Pag-Ibig
Vacation leave
Sick leave
HMO
Other allowance JOB DETAILS : Company Profile: A BPO Company that employs more than 5000 employees and operates in 5 countries. They specialized in Digital Marketing, Call Centers, Financial, Pharmaceutical, Technology Marketing, etc.

Position: Mandarin-Cantonese Customer Specialist
Type of job: Emails, and Calls
Location: McKinley, Taguig City
Schedule: Shifting Scheduled with 2 days off
Industry: BPO Company
Salary: Negotiable
Work Setup: Work On-Site

Responsibilities:
Resolve customer complaints via phone, email, and chat
Use telephones to reach out to customers and verify account information.
Assisting and helping customers with product concerns
Monitoring and tracking orders
Perform other related tasks

Requirements:
Proficient in Mandarin, Cantonese, and English language
Open to undergraduate, and Bachelor’s graduates
Relevant experience in Customer Service is a big plus
A good understanding of travel products, services, and destinations.

Recruitment Process:
Paper Screening
BYOD Check
Talent Acquisition Interview
Language Assessment
Operations Interview
Job Offer