Manual SQA Engineer II

Role Details

Type of Support: SQA Engineer
Contract Duration: Permanent
Training Schedule: To be Determined
Work Schedule: To be Determined
Work type and Location: Hybrid, Metro Manila
Expected start date: July 10, 2025

About Us

PartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero’s world-class outsourcing and human-centered approach with Crescendo’s expertise in customer experience and operational excellence, we are redefining the future of CX.

Together, we’re introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core. Powered by Crescendo, PartnerHero connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empowers businesses and the people behind them to extend their impact worldwide.

As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive.

Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo.

The Role

Do you enjoy using different tools to design, test, and deploy effective test automation solutions?  Great!  Then we are looking for you!  As a Manual SQA Test Engineer, you will be able to bring your knowledge of standard testing practices, including a strong foundation with manual regression testing to our team.  As a Manual SQA Test Engineer, you get to work alongside a development team to test websites and provide feedback, in addition, perform front-end testing, and act as a customer advocate to communicate UI improvements.
 

What you'll do:

• Manually testing our Outlook, Web, and Mobile products
• Executing existing manual test cases for regression
• Attending daily standups and providing status to the teams
• Doing verifications of bug fix, improvement, and/or feature tickets from steps or other documentation
• Working closely with Development and other QA to clarify steps, or missing test coverage not outlined in tickets
• Doing Adhoc manual testing around code changes or new features
• Reporting in Jira the bugs or improvements discovered during testing, including clear steps, logs, and replication video/screen captures
• Working closely with Development to try to replicate and isolate customer-reported issues. Recording findings in Jira
• Maintaining existing manual test cases, and creating new test cases
• Having Self-assignment of appropriate regression tests based on changes in a release
• Contributing to QA Confluence documentation
  This is an overnight shift job.
   

What we expect from you:

• 2+ years of Manual QA experience in the software testing domain
• Solid English skills (written and spoken)
• Passion for software quality
• Comprehensive knowledge of tools, concepts, and associated methodologies of QA
• Proven skills in manual software testing with databases and APIs
• Ability to organize/manage multiple priorities and tasks and adapt to changes in a fast-paced environment
• Thorough knowledge of JavaScript, HTML, Scrum, and project management
• Excellent written and verbal communication skills and attention to detail
• Proven ability with test failures, to utilize logs or other debug tools and help isolate the root cause

What you’ll get in return:

• Full-time employment
• Hybrid workplace - depending on the partner, role, management, and/or personal workspace
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].