Marketing Data and Support Manager

Supervise and lead a team of 4-5 support analysts.

Provide guidance, mentorship, and training to support analysts to ensure their professional growth and effectiveness in supporting regional marketing teams.

Coordinate team activities, workload distribution, and performance evaluation.

Oversee day-to-day marketing support activities, ensuring timely and effective resolution of marketing requests from regional teams.

·Maintain a high level of service quality and adherence to established processes and standards and SLAs.

·Keep abreast of new implementations and updates requiring support from the support analysts, and ensure the team is adequately trained to address them.

Create and manage documentation to standardize processes, capture best practices, and facilitate knowledge sharing within the support team.

Conduct data analysis to derive actionable insights and identify trends relevant to marketing strategies and campaigns.

·Conceptualize, build, reports, dashboards, and KPI metrics using CRM systems, Power BI, and other BI tools to monitor marketing performance and effectiveness.

Support weekly reporting deliverables to provide timely updates on key performance metrics and insights to stakeholders.

Interpret data to provide recommendations for optimizing marketing strategies and improving campaign outcomes.

Collaborate closely with stakeholders across different marketing teams to understand their requirements, challenges, and objectives.

Act as a liaison between the support team and stakeholders, ensuring clear communication and alignment of priorities.

Proactively identify opportunities for process improvement and efficiency gains through cross-functional collaboration.

Demonstrate strong technical proficiency in CRM platforms, Marketing Automation tools (e.g., Pardot), BI tools, and Sales Enablement tools (e.g., SalesLoft).

Stay updated on emerging trends, best practices, and advancements in relevant technologies to drive continuous improvement and innovation within the marketing support function.

Bachelor’s degree in marketing, Business Administration, Information Technology, or a related field. Master’s degree preferred.

Proven experience (5+ years) in marketing operations, data analysis, or related roles, with at least 2 years in a managerial or team leadership capacity.

Strong analytical skills with the ability to interpret complex data sets and translate them into actionable insights.

Proficiency in CRM systems (e.g., Salesforce), Marketing Automation platforms (e.g., Pardot), BI tools (e.g., Power BI), and Sales Enablement tools (e.g., SalesLoft).

Excellent communication, collaboration, and stakeholder management skills.

Ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities.

Strong leadership qualities with a focus on team development, motivation, and performance optimization.

Health insurance that covers up to three dependents

Shuttle service for convenient transportation

Complimentary on-site food and coffee for your enjoyment

Allowances

Access to a comprehensive learning and development platform that provides on-the-job training on essential skills, with the ability to track your progress centrally

15 days of vacation leave and 15 days of sick leave for your well-being

Joining a world leader in environmental services

Hybrid work arrangement for a flexible work-life balance