Medialab - Content Moderator I

Role Details

• Type of Support: Content Moderator
• Contract Duration: Permanent 
• Training Schedule: Monday - Friday 7pm - 4am MNL Time
• Work Schedule: To be Determined
• Work type and Location: Hybrid, Metro Manila
• Expected start date: July 17, 2025

About Us

PartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero’s world-class outsourcing and human-centered approach with Crescendo’s expertise in customer experience and operational excellence, we are redefining the future of CX.

Together, we’re introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core. Powered by Crescendo, PartnerHero connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empowers businesses and the people behind them to extend their impact worldwide.

As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive.

Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo 

The Role

We are looking for an experienced moderator with a passion for protecting children to be a Trust & Safety Content Moderator. In this highly impactful role, you are part of a global team that ensures the timely review and reporting of online child endangerment content, such as child sexual abuse and exploitation. This includes independently and manually reviewing and labeling a high volume of time-sensitive escalations and child endangerment incidents to protect our client’s online community. Critical to this role is a resilience and commitment to self-care emotional well-being, and the ability to self-advocate.

Important Note: The Content Moderator role may be exposed to harmful content as part of their core day-to-day responsibilities, as well as in project work or in response to escalations. This harmful content may include (but not be limited to) child abuse; bestiality; sexual assault; torture; and murder.

Well, join us and experience the ability to bring your true self to work every day!

What You’ll Do:

• Conduct reviews of user-generated content that includes child sexual abuse, exploitation, and other material that could be considered offensive or disturbing.
• Make classification/reporting decisions consistent with the National Center for Missing and Exploited Children (NCMEC) guidelines.
• Follow instructions, apply guidelines, and work independently.
• Reporting discrepancies in processes, and potential process improvements to the Team Leads and upper management.
• Work within a team, communicating effectively with colleagues.
• Attend regular team meetings and other relevant meetings.
• Provide expert feedback to teammates, Managers, and others within the company.

What We Expect From You:

• 1 year of experience in Content Moderation, with experience moderating offensive and disturbing content.
• Strong computer navigational skills.
• Excellent communication and interpersonal skills.
• Excellent organizational, time management, and follow-up skills.
• Strong work ethic and high level of attention to detail and accuracy.
• Proven experience in overcoming unexpected difficulties and using logical problem-solving skills.
• Comfortable making decisions with limited information available.
• Familiarity with NCMEC reports and the TechCoalition’s industry classification system is a plus.

What You’ll Get In Return:

• Full-time employment
• Competitive compensation based on experience
• A dedicated wellness program, including support from an in-house psychologist
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture is at our core

Culture leads, and success follows. Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].